Robert Syms Email & Phone Number

Vancouver, British Columbia, Canada

Responsible for a three-member Commercial Engineering team that represents our customer’s interests in all aspects of the company’s Electronic Operator Interface product line. My team was distributed throughout North America and operated with relative autonomy from the Management staff in Cleveland and Milwaukee. Our team worked to achieve the company’s goals of attaining higher sales revenue and ensuring customer attachment. The team goal was consistently achieved by providing product pre-sales activities in the form of training, guidance, proof of concept, videos, developing and presenting training labs and additional informational collateral to both internal and external technical communities.

Vancouver, British Columbia, Canada

Managing a team of 5, leading all aspects of the team including staffing, performance reviews, workload distribution and budgeting. The team provided post-sales activities for a wide selection of Rockwell automaton products involving interaction with Technical Support, business units, development and end customers. When not performing post-sales, the team provided support in new product development, demos, proof of concepts, technical documentation, training and event support.

Vancouver, British Columbia, Canada

As a subject matter expert, I was responsible for the resolution of Allen-Bradley panel products post-sales cases escalated from technical support. Approximately 10% of cases involved customer site visits while interacting directly with product development while developing resolutions.As part of being an SME I represented the voice of the customer during new product development. Another aspect of this position was developing in-house and customer facing demos, documentation and training materials in support of trade shows and customer facing training events.

Richmond, British Columbia, Canada

Responsible for managing various IT projects as well as providing senior technical leadership to all Airport Authority operational departments and senior management.

Delta, British Columbia, Canada

Responsible for designing and maintaining a 100 user, multiple server Novell 3.12 LAN which included Windows 3.1/95/NT Workstations and SQL relational databases. Installing second production line to be automated using Allen-Brady ControlView and PLC-5 on ControlNet.

Certificate, Change Management, 98%

Continuing Business Studies Change Management certificate was presented using the Association of Change Management Professionals® Standard.

Certificate, Leadership Acceleration Program

Intermediate leadership training sponsored by Rockwell Automation for middle-career managers. The program modules covered Building.

Certificate, Program Management, 89%

Delivered as a multi-course program developing the skills associated with managing programs in combination with the Business Analysis.

Certificate, Business Analysis, 93%

Continuing Business Studies Change Management certificate was presented using the Association of Change Management Professionals® Business.

Diploma, Business Information Systems, 3.93 Gpa

A well rounded two year program covering Information Technology long with the business systems directly influence by technology. To round.