Bob Terry Email and Phone Number
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Director of IT and Operations with extensive experience overseeing all aspect of IT operations and aligning technical operations with overall business objectives. Well-developed skills providing strategic leadership for a complex portfolio of services, including infrastructure, network administration, user support, enterprise systems, application services, telecommunications, data integrity, and security.Recently completed a Master of Science Degree in Information Technology Management; open to relocation.► IT Strategy: Proven track record of success providing IT leadership and mentoring of staff in the areas of Infrastructure, Operations, and Applications. Served as a member of the Executive Cabinet at Bookette Software Company, Inc., and Teacher’s Pal, Inc.; partnered with executives to develop strategic direction and goals for the organization.►
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Information Technology ManagerGlendale Community CollegePhoenix, Az, Us
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Information Technology ManagerGlendale Community College Oct 2021 - PresentGlendale, Arizona, United States
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Information Technology ManagerConfidential Oct 2021 - Present -
Technical Support ManagerDansons Jul 2019 - Oct 2021Phoenix, Arizona, United States -
Sr. Director Of Information TechnologySouthwest College Of Naturopathic Medicine & Health Sciences Nov 2018 - Apr 2019Phoenix, Arizona Area■ Supervise staff with 4 direct reports, including Senior System Administrator, Web/Database Application Developer, IT Technician, and Copy Center Coordinator; indirectly supervise 5 Federal Work-study student workers.■ Provide day-to-day supervision and accountability of both SCNM IT staff and outsourced vendors.■ Evaluate, select, recommend, acquire, and implement cost-effective information technologies to meet the college’s strategic and tactical needs.■ Develop and maintain IT disaster recovery, business continuity, and cybersecurity plans.■ Stay current with technology products and trends as they relate to the SCNM Strategic Plan, asset management, lease term agreements, hardware, software, cloud storage for all major College initiatives.■ Collaborate and consult with various campus constituencies to provide opportunities for faculty and staff to gain the proper skill sets for the use of technology campus-wide including the development of training materials.■ Develop and administer IT operating and capital budget.■ Oversee all SLA term agreements and contract negotiations with vendors.■ Recommend IT policies and procedures in compliance with applicable regulations and existing SCNM policies and procedures, and best practices.■ Ensure proper College compliance with HIPPA, FERPA, and PCI-DSS standards.■ Provide technical support for the institution's web presence and portal system.■ Maintain a high level of customer service and customer relations.■ Establish and maintain effective working relationships with all campus constituencies, including administrators, staff, faculty, students, alumni, donors, affiliated organizations, vendors, etc.■ Create and implement a work plan for regular communication to the SCNM community about IT projects, initiatives, compliance, cybersecurity, and useful technical information.
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Director Of It & OperationsArizona Christian University Sep 2013 - Oct 2018Phoenix, Az■ Supervise a 15-person staff with 4 direct reports, including Infrastructure and Security Administrator, Application Administrator, Helpdesk Technician, and Director of Facilities; indirectly supervise 2 Maintenance staff, 3 Custodians, a Groundkeeper, and 5 student workers.■ Oversee the planning, organization, budgeting, and execution of all IT and Facility functions for the university. ■ Lead technology-related strategic planning and implement operational standards for enterprise-wide infrastructure and applications, including Jenzabar EX/EXi/JICS. ■ Develop and implement new technology solutions to support and achieve university goals and objectives. ■ Supervise day-to-day IT and facility operations ensuring systems meet faculty, staff, and student requirements. ■ Oversee the support and maintenance of all infrastructure and applications.■ Plan and manage the budget for IT and Facilities.■ Manage the administration of a VoIP phone system, review Firewall, and Network logs, and campus-wide Wi-Fi.■ Collaborate with the COO to review and update projects as needed.■ Meet with department heads to discuss, plan, and review technology needs and projects.■ Manage all technology vendors; determine contract requirements, negotiate terms, and manage the contracts.■ Responsible for ensuring University compliance with standards such as PCI-DSS, FERPA, and HIPPA.Key Accomplishments■ Supervised a new VoIP phone system deployment that reduced monthly telephony costs by 12% and eliminated the need for 2 external vendors.■ Renegotiated an Internet contract that successfully doubled the bandwidth and reduced monthly costs by 15%.■ Replaced a Web Filtering and Endpoint Protection System that resulted in $16K in savings over a 3-year period.■ Implemented a project to install automated thermostats and LED bulbs across campus. The project is on track to realize an annual 5% cost reduction in utilities along with a reduction in employee soft costs. -
Business AnalystTyler Technologies 2006 - 2013Tempe, Arizona■ Researched, interpreted, and developed reports that conformed to district external reporting requirements. Met with various state and federal entities and K–12 School Districts. ■ Determined external and internal reporting requirements and ensured software reports met state, federal, and internal requirements.■ Indirectly supervised a team of up to 5 Programmers and Quality Assurance Testers.Key Accomplishments■ Created reports for 3 new states within 12 months that helped market to an additional 2K+ new K–12 School Districts. ■ Successfully collaborated with business partners on base code reporting requirements that allowed them to enter new markets that were not accessible previously because of a lack of reporting capability. -
Director Of OperationsBookette Software Company, Inc. 2005 - 2006Monterey, Ca■ Served as a member of the Executive Cabinet responsible for defining the strategic direction and goals of the company. Assisted with the management of IT network and system services. ■ Managed training and support services for clients.■ Oversaw a staff of 9 employees with 2 direct reports, including a Graphics Designer and Data Entry Specialist. Indirectly supervised a Network Administrator, Documentation Specialist, and Customer Support Technicians.■ Provided internal system support and led product development efforts.■ Oversaw the programming vendor relationship and served as a Project Manager for product implementations.■ Served as a liaison between Sales and Development teams and collaborated with customers to determine new product requirements, feasibility costs, and profitability impact. Key Accomplishments■ Saved $40K+ in proposal costs by identifying areas of an RFP that were outside the company’s capabilities.■ Identified inconsistencies in navigation issues in product demos (Flash CD and Web download). Created and implemented a more effective sales tool that resulted in a 40% increase in product demo downloads.
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Director Of It And OperationsTeachers Pal Inc 1997 - 2005Phoenix, Az■ Served as a member of the executive management team responsible for developing and implementing the company’s strategic plan and goals. ■ Oversaw all functional areas of IT, including network administration, software development, product support, staff hardware and software support, quality assurance, training, and data entry.■ Directed and managed the daily activities of 16 IT employees with 10 direct reports, including Network Administrator, Development Manager, Network Technician, QA Analyst, 2 Help Desk Technicians, Training Manager, Curriculum Developer, and 2 Data Entry Specialists. Indirectly managed 3 on-site Software Developers and 3 off-shore Software Developers.■ Led product development efforts as the primary designer of the company’s instructional management software.Key Accomplishments■ Successfully managed product development efforts, training, support, and QA; helped increase sales revenue of the company by 75%.■ Streamlined the software’s instructional management process, which addressed customer feedback and resulted in 100% support contract renewals.■ Designed and implemented a helpdesk-tracking program that improved the logging and tracking of support calls, and facilitated management’s use of time to complete calls. Improved trend and data analysis and realized a 30% reduction in ticket resolution times.■ Implemented a standardized server configuration that included Windows and Exchange server configurations. Completed the project 10% under budget and improved network infrastructure uptime by nearly 100%.
Bob Terry Skills
Bob Terry Education Details
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Information Technology Management -
Bethany UniversityEducation
Frequently Asked Questions about Bob Terry
What company does Bob Terry work for?
Bob Terry works for Glendale Community College
What is Bob Terry's role at the current company?
Bob Terry's current role is Information Technology Manager.
What is Bob Terry's email address?
Bob Terry's email address is bo****@****ian.edu
What is Bob Terry's direct phone number?
Bob Terry's direct phone number is +160248*****
What schools did Bob Terry attend?
Bob Terry attended Grand Canyon University, Bethany University.
What skills is Bob Terry known for?
Bob Terry has skills like Business Analysis, Microsoft Sql Server, Requirements Analysis, Requirements Gathering, Sdlc, Sql, Sharepoint, Crystal Reports, Systems Analysis, Ssrs, Database Design, Visio.
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