Bob Terry Email & Phone Number

Phoenix, Az, Us

Glendale, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona Area

■ Supervise staff with 4 direct reports, including Senior System Administrator, Web/Database Application Developer, IT Technician, and Copy Center Coordinator; indirectly supervise 5 Federal Work-study student workers.■ Provide day-to-day supervision and accountability of both SCNM IT staff and outsourced vendors.■ Evaluate, select, recommend, acquire, and implement cost-effective information technologies to meet the college’s strategic and tactical needs.■ Develop and maintain IT disaster recovery, business continuity, and cybersecurity plans.■ Stay current with technology products and trends as they relate to the SCNM Strategic Plan, asset management, lease term agreements, hardware, software, cloud storage for all major College initiatives.■ Collaborate and consult with various campus constituencies to provide opportunities for faculty and staff to gain the proper skill sets for the use of technology campus-wide including the development of training materials.■ Develop and administer IT operating and capital budget.■ Oversee all SLA term agreements and contract negotiations with vendors.■ Recommend IT policies and procedures in compliance with applicable regulations and existing SCNM policies and procedures, and best practices.■ Ensure proper College compliance with HIPPA, FERPA, and PCI-DSS standards.■ Provide technical support for the institution's web presence and portal system.■ Maintain a high level of customer service and customer relations.■ Establish and maintain effective working relationships with all campus constituencies, including administrators, staff, faculty, students, alumni, donors, affiliated organizations, vendors, etc.■ Create and implement a work plan for regular communication to the SCNM community about IT projects, initiatives, compliance, cybersecurity, and useful technical information.

Phoenix, Az

■ Supervise a 15-person staff with 4 direct reports, including Infrastructure and Security Administrator, Application Administrator, Helpdesk Technician, and Director of Facilities; indirectly supervise 2 Maintenance staff, 3 Custodians, a Groundkeeper, and 5 student workers.■ Oversee the planning, organization, budgeting, and execution of all IT and Facility functions for the university. ■ Lead technology-related strategic planning and implement operational standards for enterprise-wide infrastructure and applications, including Jenzabar EX/EXi/JICS. ■ Develop and implement new technology solutions to support and achieve university goals and objectives. ■ Supervise day-to-day IT and facility operations ensuring systems meet faculty, staff, and student requirements. ■ Oversee the support and maintenance of all infrastructure and applications.■ Plan and manage the budget for IT and Facilities.■ Manage the administration of a VoIP phone system, review Firewall, and Network logs, and campus-wide Wi-Fi.■ Collaborate with the COO to review and update projects as needed.■ Meet with department heads to discuss, plan, and review technology needs and projects.■ Manage all technology vendors; determine contract requirements, negotiate terms, and manage the contracts.■ Responsible for ensuring University compliance with standards such as PCI-DSS, FERPA, and HIPPA.Key Accomplishments■ Supervised a new VoIP phone system deployment that reduced monthly telephony costs by 12% and eliminated the need for 2 external vendors.■ Renegotiated an Internet contract that successfully doubled the bandwidth and reduced monthly costs by 15%.■ Replaced a Web Filtering and Endpoint Protection System that resulted in $16K in savings over a 3-year period.■ Implemented a project to install automated thermostats and LED bulbs across campus. The project is on track to realize an annual 5% cost reduction in utilities along with a reduction in employee soft costs.

Tempe, Arizona

■ Researched, interpreted, and developed reports that conformed to district external reporting requirements. Met with various state and federal entities and K–12 School Districts. ■ Determined external and internal reporting requirements and ensured software reports met state, federal, and internal requirements.■ Indirectly supervised a team of up to 5 Programmers and Quality Assurance Testers.Key Accomplishments■ Created reports for 3 new states within 12 months that helped market to an additional 2K+ new K–12 School Districts. ■ Successfully collaborated with business partners on base code reporting requirements that allowed them to enter new markets that were not accessible previously because of a lack of reporting capability.

Monterey, Ca

■ Served as a member of the Executive Cabinet responsible for defining the strategic direction and goals of the company. Assisted with the management of IT network and system services. ■ Managed training and support services for clients.■ Oversaw a staff of 9 employees with 2 direct reports, including a Graphics Designer and Data Entry Specialist. Indirectly supervised a Network Administrator, Documentation Specialist, and Customer Support Technicians.■ Provided internal system support and led product development efforts.■ Oversaw the programming vendor relationship and served as a Project Manager for product implementations.■ Served as a liaison between Sales and Development teams and collaborated with customers to determine new product requirements, feasibility costs, and profitability impact. Key Accomplishments■ Saved $40K+ in proposal costs by identifying areas of an RFP that were outside the company’s capabilities.■ Identified inconsistencies in navigation issues in product demos (Flash CD and Web download). Created and implemented a more effective sales tool that resulted in a 40% increase in product demo downloads.

Phoenix, Az

■ Served as a member of the executive management team responsible for developing and implementing the company’s strategic plan and goals. ■ Oversaw all functional areas of IT, including network administration, software development, product support, staff hardware and software support, quality assurance, training, and data entry.■ Directed and managed the daily activities of 16 IT employees with 10 direct reports, including Network Administrator, Development Manager, Network Technician, QA Analyst, 2 Help Desk Technicians, Training Manager, Curriculum Developer, and 2 Data Entry Specialists. Indirectly managed 3 on-site Software Developers and 3 off-shore Software Developers.■ Led product development efforts as the primary designer of the company’s instructional management software.Key Accomplishments■ Successfully managed product development efforts, training, support, and QA; helped increase sales revenue of the company by 75%.■ Streamlined the software’s instructional management process, which addressed customer feedback and resulted in 100% support contract renewals.■ Designed and implemented a helpdesk-tracking program that improved the logging and tracking of support calls, and facilitated management’s use of time to complete calls. Improved trend and data analysis and realized a 30% reduction in ticket resolution times.■ Implemented a standardized server configuration that included Windows and Exchange server configurations. Completed the project 10% under budget and improved network infrastructure uptime by nearly 100%.

Master Of Science - Ms, Information Technology Management

Bachelor Of Science - Bs, Education