Bob Thelen Email & Phone Number

Lansing, Michigan Area

Provide exceptional customer service, while achieving sales and margin goals, through effective management of all Sales Specialists, and Customer Service Associates. Maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting standards for exceptional service. Leverage knowledge of company’s mission, purpose and goals, as well as completed training, into effective management of store employees and support of store manager. Assume responsibility for all store functions, activities and employees. Ensure that rigorous standards for customer service, merchandising, operational safety and security are met. Help ensure overall operational integrity of the store, with oversight of vital functional areas such as the Cash Office, Return Desk, Receiving and RTM. Mentor and guide employees, ensuring all are well-trained and capable of performing assigned duties. Provide exceptional and responsive service, greeting and acknowledging all customers in a friendly, professional manner.

Battle Creek, Michigan

Directly responsible for specialty sales: Pro Services, Special Order Sales, and Installed Sales. Grow and surpass sales and margin in direct correlation to these. Maintain margin by minimizing expenses through effective training, establishing standards, and great customer service. Directly responsible for all Sales Specialists by training, setting goals and giving them feedback. Help grow sales by identifying sales opportunities and creating relationships with Pro Service Customers.