Bob Watson Email & Phone Number

Brunswick, Oh, Us

United States

Houston, Texas, United States

Cleveland/Akron, Ohio Area

Primary responsibility to lead and direct Air Enterprises’ Operations team to meet and exceed customer requirements, manage corporate budgetary objectives, and to develop plans for improved quality and manufacturing technology. Collaborate with General Manager and senior management team in developing strategies, position will create and execute the policies and strategies for the Operations team to achieve business objectives.

Responsible for field operations including project management, installation and service of KyotoCooling equipment. Maintaining client’s relationship at high standard of satisfaction. Collaborate with engineering and design team on continual product and process improvement. Thorough understanding of client current & future needs and developing path forward for facility beginning day 1 and beyond. Created field services group consisting of account managers, coordinators, and technicians to support field operations.

Streetsboro, Oh

Responsible for exceeding client expectations in all facets of product and services. Supporting the firm’s complete product and service offering to a select group of clients.

1775 East 45 Cleveland Oh

Directly manage operations team consisting of service technicians, superintendents, sales and office staff. Understanding of multiple disciplines such as P&L Statements, Budgeting, Cost Control, Logistics, Training, Retention, Team Building and a high level of understanding of the facility services industry. Collaborates with CEO and VP on hiring and training associates; maintains company and associate license and accreditation’s, strategic planning, assign and direct operational field work; performance appraisals, addressing complaints and resolving problems. Manage call center team and operating programs, support client facility services, provide performance analytics and partner with clients on CAPEX and OPEX budgets. Works closely with departmental manager on IT, Data, Networking, telephone infrastructure ensuring communications are supportive, robust and reliable.Continual support a team empowered, equipped and driven to deliver facility services and solutions at the highest level industry standards

Cleveland/Akron, Ohio Area

Responsible for the P&L for the Enterprise Accounts division of the company. Directly manages the sales team, operations team, and office staff. This position requires the understanding of multiple disciplines such as P&L Statements, Budgeting, Cost Control, Logistics, Training, Retention, Team Building and a high level of understanding of the HVAC industry. Collaborates with CEO, EVP and HR on related issues including hiring, and training associates; planning, assigning and directing work; appraising performance; rewarding and disciplining associates, addressing complaints and resolving problems. A team built on integrity, humility, intelligence and hunger working together toward a common goal.Accomplishments:Provided executive leadership to the 2015 Contractor Magazine Design/Build Project of the Year – National Church Residences Portage TrailDemonstrated consistent sales performance, ranking in the Top 10 in combined project / maintenance sales volume over the past ten yearsConsistently maintained industry-best standard of less than 10% turnover in the business unit, and garnered positive associate feedback in employee surveys, and 360 reviewsConsistent year-over-year business unit growth in client revenue and net profit

Cleveland/Akron, Ohio Area

Responsible for the P&L for the service operations group for the Cleveland and Akron offices. Directly manage service technicians as well as the front and back office administration staff. Responsible for client satisfaction, quality assurance and customer retention. Served on the joint apprenticeship training committed with Pipefittters Local 219.

Cleveland/Akron, Ohio Area

Responsible for mall mechanical systems (HVAC, BAS, FLS) @ 26 retail malls. Reviewed and developed capital and operational budgets. Review and manage onsite staffing and outsource contractors ensuring safe and cost effective operations. Developed and managed control methods to ensure consistency across the platform. Oversee construction of new facilities, expansion and renovations.

Associates, Environmental Engineering

Activities and Societies: RSES

Environmental Technology, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician

Education record