Bob Westbrook Email and Phone Number

Managed global account managers for this leading supply chain software and services company. Responsible for planning and budgeting. Led US services / support teams, business development, and responded to RFI/RFP's. Held P&L.Highlights:* Preserved key account. An Aquitec competitor was attempting to seize key account. Having completed a very successful upgrade for the client, developed plan and presentation emphasizing successful ongoing relationship. Displaced competition preserving $1M contract and growing relationship additional $200K with in five months.

Directed new sales and business development for Americas. Managed RFI/RFP, planning, budgeting, client presentations, and trade show presence. Responsible for staff of 10.Highlights:* Improved client relations and satisfaction. Aquitec had inconsistent relationship with clients. To reverse the situation, renewed relations with all clients in the Americas, identified issues, and clients’ needs. Engaged top internal teams to solve issues and improved communications, support, growing revenues.

Managed customer relations for installed clients within the Americas. Responsible for new license and service support revenues. Managed staff of 10.Highlights:* Developed profitable new marketing plan. Aquitec had lacked any marketing or sales efforts for over a year with no new customers in the pipeline. Teamed with UK home office GM to develop and implement new marketing collateral and trade show strategies. Enhanced company’s visibility, developed new relationships and enhanced established relationships.

($400M Supply Chain Software Company) 2002 - 2006. Managed up to 75 multi-vertical, multi-tier clients. Responsible for issue resolution and up-selling products and services.Highlights:* Preserved valuable contract. The CIO of a Manhattan Associates. client, with a large annual maintenance contract, reluctant to pay. Identified source of problem and dissatisfaction. Proposed plan to reduce then fees to coincide with actual usage.

($25M division of American Express), 2000 - 2001. Led senior cross-functional team to support sales and train, clients on accounting software product.Highlights:* Reorganized team to drive additional revenues. Prior to arrival at American Express, their consulting team had been operating locally, with an extremely low utilization rate. Partnered with other offices to identify additional opportunities for team. Increased team utilization rate, generating additional revenues.

IBM’s WCSS, Inc/Uniteq, Inc-Chicago,IL -(Sr. Management)-1991-1999Uniteq, Inc, previously IBM’s WCSS, Inc. (Worldwide Chain Store Systems) provided Supply Chain Execution solutions for Tier I & II clients worldwide. Held key leadership roles through multiple acquisitions and high growth. Responsible for dollar P&L, planning, staffing, training and performance management of numerous cross -functional teams. Director/Sr. Manager, Installed Accounts –Uniteq, Inc. (1999) -Management of installed clients. Corporate communications regarding, products, services & events. -Identified opportunities, led sales with clients resulting in nearly $2million within 5 months. -Improved customer relations and secured on-going business. Director, Operations- WCSS, Inc. -1998- Executive level responsibility for Support- Led multi-site I.T. Operations- LAN,WAN,AS/400,NT, PC’s, S/W, Voice Communications -Reduced computer costs by 60% and communications costs by 40% -Led all internal IT projects (moves, upgrades, Y2k, new systems, on time & under budget. Sr. Manager, Product Development & Customer Support WCSS, Inc. (1996-1998) -Delivered high quality, fully documented, SCM business systems on time & under budget.-Improved Client Support, through communications, improved response and quality. -Led support w/30 technicians, 3 sites, multiple products, and 3 platforms,100 clients. -Maintained $1.5 million in Annual Maintenance revenue while reducing operating costsManager, Consulting- WCSS, Inc. (1991-1995)-Led user consulting practice, systems implementations 40 clients over 100 sites.-Led global sales support for SCM systems representing $25 million in the 5 year period -Managed client relations in consulting engagements, business requirements reviews -Lead, WCSS manager for IBM & U.S. Defense Dept. business & systems projects

Dominick’s Foods-Chicago, IL-Systems /Operations Management - 1976-1990Dominick’s, a key Chicago food retailer services over 100 retail stores. I was the Distribution Systems manager from 1983 to 1990. Prior to that, I held multiple operational management positions. The teams consisted of managers, project leaders (systems implementations) and administrative staff.Distribution Systems Manager-Built, led the Distribution Systems department for all DC’s with service to 115 stores-Successfully implemented the corporations integrated distribution systems for all facilities.-Liaison to corporate Purchasing, IT, Operations, application vendors and industrial consulting firms.-Special projects/Operations manager leading task force teams, and multiple operational departments including distribution facility layout/design and expansionsAssistant Manager, General Merchandise DC supporting all stores -Managed a team of approximately 50 associates in multiple Distribution functions -Managed Receiving, Order fulfillment, Shipping and Inventory control-Special projects including DC layout and relocation to service store growth-Coordination of corporate seasonal and weekly sales set up and distribution -Coordination of building/equipment maintenance-Coordination with transportation and HQ Distribution Shift Supervisor-Multiple distribution departments overseeing receiving,selection, and shipping in high volume grocery and perishable environments.