Bobbie Murphy Email & Phone Number

HumanIT Solutions LLC. (Beavercreek, Ohio)IT Technologist 01/2019 – CurrentAFMC Business Environment (ABE)ABE Application AdministratorAs the Application Administrator for the AFMC Business Environment (ABE), established user accounts and enforced security policies. Maintained data files and SQL database tables. Provided support to ensure optimal availability of applications running on virtual Windows servers. Assessed user reported issues and developed solutions. Managed vendor software license procurement and installed vendor license keys to the server.ABE System AdministratorAs the System Administrator, for multiple 4 virtual Windows servers, applied and reported necessary patches and Security Technical Implementation Guide (STIG’s) as mandated per the 88th Comm. Group. Executed weekly System Architect diagram data back-ups. Evaluated system error logs and developed solutions to identified problems. Supported back-end web development in a test and production environment for the ABE website. Played a key role in achieving and maintaining our Authority to Operate (ATO) in a timely manner. Applied through the Enterprise Mission Assurance Support Service (eMASS) /Risk Management Framework (RMF). Open, track and resolve Plan of Action and Milestones (POAM’s). Converted numerous architectural diagrams from the Business Process Modeling Notation (BPMN) into the Department of Defense Architecture Framework (DoDAF2) using Unicom System Architect application.

Beavercreek, Ohio | Wright-Patterson Afb

02/2016 -01/2019- Computer Support 4 - REMIS Project• Responsible for daily operations tasks to insure the availability of the systems for the AF user community. • Monitor, troubleshoot, resolve and document any hardware or software issues related to web based applications, operating systems as well as the Global Combat Support System (GCSS-AF).• Maintain/Update data files and database tables.• Create and execute SQLI queries. 12/2012 - 02/2016 - Configuration Management Support• Analyzes proposed release directives, evaluates configuration items, and prepares reporting as required on overall release management actions, using knowledge of configuration management release engineering policy and procedures. • Establish, maintain, and release baselines for identified work products and documents to establish a starting point for tracking and controlling changes.08/2011 - 12/2012 - System Administration Support• Act as liaison between the System Administrators and System Management Center (SMC) Operations Center on issues related to Operations. /04/2007 - 08/2011 - Computer Operations Lead - Wright-Patterson AFB - AFEMS Project• Responsible for the day to day (24/7) Operations/Helpdesk duties. Scheduling and staffing personnel to insure the availability of the systems for the user community on an Unclassified and Classified system.• Perform Helpdesk duties to assist users in password resets, troubleshooting system errors• Create and Reinstate user ID’s both for unclassified and classified systems.• Responsible for transporting and tracking offsite tape storage of Classified and Unclassified media.11/2005 - 04/2007 - Computer Operator• Responsible for daily operations tasks to insure the availability of the systems for the user community. • Supports Golden Gate software data replication and extraction.• Maintain/Update data files and database tables.• Create and execute SQLI queries in Oracle and Tandem SQL/MP.

Wright-Patterson Afb

• Responsible for the day to day (24/7) Operations/Helpdesk duties to insure the availability of the systems for the user community on an Unclassified and Classified system.• Collect metrics, run batch jobs, perform system IPL’s• Perform IBM system daily, weekly backups and system Mid-Tier backups on Solaris and MS Windows platforms.• Monitor, troubleshoot, resolve and document any hardware or software issues related to an IBM 3250 Mainframe as well as various web based applications on the Global Combat Support System (GCSS-AF).• Perform Helpdesk duties to assist users in password resets, troubleshooting system error messages, opening ClearQuest tickets (CQ’s) and resolving or escalating to higher level technicians.

Moraine, Ohio

• Monitor and operate HP Tandem Series S mainframe, AS400, equipment and peripherals.• Monitor and execute daily, monthly batch jobs. Perform system IPL's.• Update system tape library.• Responsible for the nightly system shutdown of 100 + stores in various states. • Transfer financial processing and credit checks. • Printed monthly statements for customers.• Ran and distributed nightly reports.• Troubleshooting terminal and system problems for sales associates.