Bobby Carter Email & Phone Number

Austin, Texas Area

Managed an agile team that consists of both database and letter composition staff as a scrum master. My team supports one of the largest clients for the Texas based side of the business. We work on approximately 75 tickets a week. 75% of work is change management, 15% on new onboarding projects and 10% miscellaneous tasks. Utilized a product named: JIRA to help meet organizational objectives and to keep projects on schedule. Working in a production world, priorities were constantly changing and so every day you had to be ready to pivot to something else.Managed three teams: Letter Composition, Database, and Tools. Moving old GMC workflows over to a newer release of Designer. Also moving workflow processing over to GMC’s NetServer product to stop licensing issues. Moving clients to a new automation platform that allows lights out processing which will reduce the amount of manual time spent on processing jobs. Enforce the use of SubVersion for all projects to maintain version control and easier rollback procedures. Started a new QC procedure where each developer has to verify that their changes made it into production after a promotion is made and that it works correctly. Rebuilding the IT team through both training and replacement of key positions. Part of the training includes bimonthly lunch and learns by a team member on a particular topic. Support three production centers with process improvements, conversions, or problem research.

Austin, Texas Area

Managing a team of GMC programmers to meet day-to-day obligations. In the process of upgrading the PrintNet T software to the current release.

Miamisburg, Oh

Oversee programming, infrastructure, PMO office and offsite development. Assist clients and internal departments when problems arise. Working on moving all MainFrames processes to a VM environment. Moving DOC1 applications over to GMC's PrintNet T product.

Research, plan and track multiple IT projects. Work with the leadership team on how we can drive the business forward using technology. Work with clients on how to meet their business requirements in the most expedient and cost effective way. Assist in answering technical questions during client acquisition phase. My team is developing web-2-print solutions for both internal and external clients, a web portal application for clients to utilize for the retrieval of reports and an intranet site for the HR and sales departments to use. Created PURL campaigns using PageFlex technology and tracked responses with their campaign management tool. Created a NCOA system for others within Omnicom to utilize 24x7 without getting Tabs personnel involved. This provides a steady revenue stream while displaying some of our skills with our sister agencies. The first job processed paid for the software. Evaluate and purchase software products that will add value to the company’s offering and improve profitability.