General Manager
CurrentOctober 2017-Present General Manager- Responsible for overall success of the second-largest (by inventory) location inthe company. Responsible for driving sales, setting the industry standard for customer service (+93% Net Promoter Score), and inspecting on all processes within the location.- Working with, coaching and managing 30 Ski Technicians and Team Leads daily to ensure quality in customer service, and operational success for the shop. Training and developing staff members to potentially become future General Managers and Managers on Duty- Monitoring and adjusting expenses to keep within 3% of budget, with the goal of increasing profit margin, and maintaining a 10% contribution margin for our location- Create, and adjust scheduling for 30 staff members to reflect the needs of the shop while consistently ensuring our shop reaches our Labor Hours per Ski Renter goal (LHR) on a weekly basisJanuary 2017-April 2017 Team LeadOversee team of +10 Ski Technicians on daily shifts in an effort to ensure shop inventory of over 700 premium items are maintained in an organized and efficient manner. Create and coordinate schedules for upcoming shifts and operate lines of communication (phone, email) with customers.November 2016-December 2017 Ski TechnicianResponsible for organizing, maintaining, delivering, and fitting thousands of dollars in equipment for customers while providing quality in-person interactions and customer service
