Bobby Gary Email & Phone Number

Vail, Colorado

- Hiring manager for Colorado (Vail, Beaver Creek, Breckenridge, Steamboat) and California (North/South Lake Tahoe) locations. Responsible for interviewing and hiring for the equivalent of over 50 full-time employees. - Creating and executing training procedures for all new team members; Coaching to these procedures with the General Managers of the Eagle County (Vail-Beaver Creek) locations. - Monitoring and adjusting expenses to keep within 3% of budget, with the goal of increasing profit margins and maintaining a 10% contribution margin for the region. - Building and maintaining relationships with Hotel management, updating renter policies, and carrying out any logistical changes from season-to-season with Ski Butlers' valet services.- Maintain all vehicles in the Vail-Beaver Creek fleet; Research, test drive, and purchase any additional vans to add to the expansion of the fleet. - Reconciliation and inventory management of over 1,000 items of premium Winter sports equipment between locations- Responsible for the overall success of the third-largest (by inventory) region in the company, including but not limited to: driving sales, setting the industry standard for customer service (+93% Net Promoter Score), and inspecting all processes within the region.

Breckenridge

- Responsible for overall success of the second-largest (by inventory) location in the company. Responsible for driving sales, setting the industry standard for customer service (+93% Net Promoter Score), and inspecting on all processes within the location.- Working with, coaching and managing 30 Ski Technicians and Team Leads daily to ensure quality in customer service, and operational success for the shop. Training and developing staff members to potentially become future General Managers and Managers on Duty. - Monitoring and adjusting expenses to keep within 3% of budget, with the goal of increasing profit margin, and maintaining a 10% contribution margin for our location.- Create, and adjust scheduling for 30 staff members to reflect the needs of the shop while consistently ensuring our shop reaches our Labor Hours per Ski Renter goal (LHR) on a weekly basis.

Breckenridge, Colorado

- Oversee teams of Ski Technicians on daily shifts in an effort to ensure shop is maintained in an organized and efficient manner- Coordinate routes and equipment used for deliveries by Ski Technicians, including a 130 person delivery totalling in thousands of dollars over an 8-day span of coordinating deliveries and pickups- Create orders for customers, and ensure orders are packed and ready for delivery by Ski Technicians- Respond to customers inquiries and edit orders to ensure customer satisfaction- Create schedules for staff members, as well as delivery schedules for following shifts

Breckenridge, Colorado

- Provide Quality in-person interactions with customers- Responsible for packing ski/snowboard equipment, delivering and fitting equipment for the customer in the comfort of their lodge or house, and picking up the equipment at the end of their rental period while staying in constant communication with the customer, as well as the manager on duty

Richmond, Virginia Area

Head coach of Middle school boys lacrosse, - Teaching fundamentals and increasing the skills of new and younger players to the game - Fostering a competitive environment while helping players learn how to become exceptional teammates and leaders on and off the fieldVarsity Assistant Coach - Assisted head coaches and faculty with sports administration and daily operations - Prepared high school players to compete at the Junior Varsity and Varsity levels - State tournament berth as varsity assistant head coach

Richmond, Virginia Area

Richmond 2015, Inc is the non-profit corporation responsible for the organization, management and promotion of the 2015 UCI Road World Cycling Championships.• Assisted Travel Office staff in coordination of Official Travel Agents• Assisted in hotel inventory management• Assisted in the execution of Travel office functions, events, and client relationships

Richmond, Virginia Area

• Assisted the sales staff; arranged meetings with potential ticket holders, set up corporate sponsorships, ran corporate hospitality • Managed ticket sales campaigns via phone, email and in-person meetings resulting in increased ticket sales from the previous season • Effective game/event day operations; setting up and assisting management in any support capacity necessary, completing necessary tasks to run an successful sporting event

Masters Of Education, Sport Leadership, 3.8

Bachelor Of Interdisciplinary Studies, Media Management & Consulting, 3.0

Activities and Societies: Phi Kappa Sigma International Fraternity/ Sports Columnist for the Commonwealth Times VCU newspaper/ Radio host.