Bobby Lilich Email & Phone Number

Bixby, Oklahoma, United States

Develop operational metrics, create KPI reports, and present relevant findings to executive team. Administrate NISC iVUE application resources and service order workflow templates for the organization. Research and document best practices, propose business rules, and refine existing processes based on stated priorities. Build and maintain intranet team.

Bixby, Oklahoma, United States

Coordinate with multiple team and department SMEs for deployment of enterprise-level process changes and product rollouts. Serve as the designated representative of the Operations Department during project planning discussions with product and technical teams. Function as the technical writer for documentation including standard operating procedures.

Oklahoma City, Oklahoma Area

Managed the Technical Analyst and Provider Enrollment teams, including approval of time, performance reviews, and delegation of projects. Met with management to establish benchmarks and handle escalated issues. Served as payer connection and provider enrollment SME on client calls in conjunction with client service leadership. Successfully implemented HPE.

Oklahoma City, Oklahoma Area

Developed training material for all internal tools and a formal new-hire training program, where all prior training was conducted ad hoc. Conducted scheduled classroom and impromptu one-on-one training as needed. Composed client-facing user guide for company website where none existed previously by working in conjunction with members of Client Services and.

Oklahoma City, Oklahoma Area

Served as the single point of contact for payer connectivity prior to company acquisition. Created and documented processes associated with developing and maintaining payer connections. Led project to transition ANSI transactions from 4010 X12 to 5010 X12 format. Responsible for presenting ownership with compiled rebate totals and possible revenue growth.

Oklahoma City, Oklahoma Area

Served as the first point of contact for some of the largest hospital groups in the country. Worked with contacts throughout the client organization to handle issues ranging from connectivity to contract negotiations. Conducted on-site and web-based training on website functionality. Trained multiple Associate Client Advocates in both one-on-one and team.

Oklahoma City, Oklahoma Area

Worked with Client Advocate to manage assigned accounts. Handled EDI and ERA enrollment paperwork for multiple clients, providers, and payer organizations. Researched varied and often extemporaneous client issues regarding claim processing and payments. Organized reports and information for presentation to leadership within expedited time frame. Handled.

Oklahoma City, Oklahoma Area

Reviewed automotive estimates to ensure that repairs matched damages reported. Once estimate was approved or modified, communicated the results either directly to the insured, or issued payment to other insurance carrier. Passed certification exams after 12 weeks of automotive training. Assisted Liability Department when volume was high, which involved.

Bachelor Of Arts (B.A.), Philosophy, 3.5 Gpa

Education record