Patient Sales Consultant
CurrentPerform patient education consultations on potential eye surgery patients.Sell cataract, refractive & cosmetic surgery to patients who are very anxious and sell upgrades.Sold patients over the phone to come in for a 2-3 hour consultation with testing for candidacy.At consultation sold the patient on the Doctors experience, the laser used (technology) and the results.Negotiated procedure pricing with patient.Informed and educated patients on PreOp instructions, what to expect on surgery day and Post Op instructions. Also covered what to expect, potential side effects and eye drop instructions.Assist Doctor on surgery day with taking payment, prepping patients for surgery and covering PostOp instructions again with family/friend present as patients cannot drive after surgery.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Perform required testing in accordance with established protocol: Auto Refraction, Auto Lensometer, Pentacam, Orbscan, Wavescan, VAs, Chief Complaints.Serve as a resource for patients and referring doctors to provide superior customer care and service.Recently learned how to calibrate and operate a Million dollar Eximer Laser.Inform, educate and add-on additional products and services offered.I have my job description if you would like more detail