Bobby Macrito Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois

Mount Prospect, Illinois

• Resolve customer inquiries via phone calls (30-40 per day), email, and NTN’s online Chat service.
• Manage over 250 customer accounts, acting as their inside representative and point of contact.
• Coordinate the efforts of multiple departments to facilitate the quoting, placement, processing, and fulfillment of dozens of orders per day, averaging about $10,000 worth of product sold per day.
• Developed proficiency in systems including Salesforce, JDE/Oracle, and Lotus Notes.
• Create weekly written reports detailing achievements or significant experiences of the week.
• Underwent training with company engineers to develop expertise on NTN’s nomenclature and tens of thousands of SKUs.

Greater Chicago Area

• Developed and maintained list of 50 contacts with booking agents for venues and organizations
• Organized, promoted and performed at over 40 events driving ticket revenues up to $1,000 per event
• Recruited, coordinated, and trained musicians for over 500 rehearsal sessions
• Managed all of business and financial affairs including but not limited to: Negotiating compensation plan of ticket sales, analyzing and deciding royalty contracts through online music streaming services, and the.

Greater Chicago Area

• Supervised and evaluated seasonal staff of 15 counselors overseeing 200 campers
• Systematized and delegated operational tasks to camp staff to ensure a seamless camp experience
• Maintained a calendar that successfully scheduled camp activities while aligning with the camps mission
• Developed and monitored an operational budget of $13,000 ensuring expenditures stayed within stayed within budget guidelines

Greater Chicago Area

• Assisted in planning and execution of daily activities
• Acted as a liaison between staff and parents
• Led a group in daily activities
• Communicated and coordinated with other staff