Bobby Perkins Email and Phone Number

I was previously employed at Tuscaloosa Hyundai, Inc. / Genesis of Tuscaloosa where I held Service & Parts Director position for the past 4 years. During that time, I have been heavily involved in designing our brand new facility, hiring a new staff, creating a new culture based on excellent customer service, and increasing our labor gross profit and increasing the R/O count by over 30% year over year! We have consistently maintained a top 3 National Fixed Operations ranking on the national scorecard throughout 2019 after finishing 6th in 2018 out of 843 dealerships. In the past 4 years, we have proven our Fixed Operations Dept. is among the best of the best in America.Led Tuscaloosa Hyundai to a #1 National Scorecard Ranking for Fixed Operations in 2019 after finishing 6th nationally in 2018. Over 14 years Service Manager experience building on a 24 automotive career. Master Hyundai Service Manager Master Genesis Service Manager

Responsibilities include managing all aspects of the service department: Monitor technician proficiency, managed CSI best practices and word tracks, coaching ASM’s on selling techniques and customer retention, developed a working appointment system, developed and managed a service BDC, monitored TRAC utilization, managed service financials daily/monthly/yearly and set forecasts for future growth, developed accountability measures for all service employees, created a family atmosphere built on integrity and trust that created employee loyalty, initiated and managed the TXM process to accommodate the launch of Toyota Care, scheduled tech training and development.Master Toyota Service Manager