Bobby Sharpe Email & Phone Number

United States

Develop and maintain strong relationships with key stakeholders, acting as the main point of contact for client inquiries and issues.Lead contract negotiations and renewals, ensuring alignment with client expectations and service delivery capabilities.Coordinate internal resources and ensure timely delivery of projects and services to clients.Address and resolve client issues and escalations promptly to maintain trust and satisfaction.Conduct Strategic Business Reviews to identify opportunities for additional services and solutions that enhance client operations.Prepare and present regular reports on account performance, including metrics on service utilization and satisfaction.

Manage cost and operations of a 5 million dollar golf-entertainment venue of 52,000 sq ft. Control beverage, food, and retail purchases and inventory. Leadership of over 100 employees in varying departments including managers, supervisors, servers, bartenders, support, guest services, kitchen, and maintenance. Involved in all interviewing, hiring, onboarding, and training for all departments. Established procedures and systems throughout the venue to enhance operational efficiency and productivity. Responsible for effective P&L management using budgets and forecasted data.

Effectively run the day to day operations of the venue, including overseeing personnel, ensuring that the facilities are properly maintained, customer satisfaction is at an all time high, and overseeing the upkeep of administrative and financial records. Responsible for interviewing, hiring, training, and onboarding of all managers, servers, bartenders, support staff, guest services, maintenance, and kitchen employees. Developed and implemented policies to enhance employee efficiency and productivity leading to higher guest satisfaction.

Effectively supervised day to day front end operations for the Lobby Guest Services team. Interviewed, hired, and trained all lobby guest services employees and led a team of 25 members. Developed and implemented processes to streamline guest check in process while providing best in class customer service.