Jonathan Vines Email & Phone Number

Seattle, Washington, United States

- Managed a team of 45 Engineers and Technicians providing Information Technology support and solutions to over 300 customers.- Created and managed the recruiting and hiring processes for Engineers and Technicians.- Created and oversaw the training and development program and budget for the department.- Led the department through a merger and two acquisitions profitably while meeting both customer and employee retention goals.- Worked daily with the rest of the executive team to define the direction of the firm.

Houston, Texas, United States

- Managed a team of 15 Engineers and Technicians providing Information Technology support and Solutions to over 100 customers.- Created and managed the recruiting and hiring processes for Engineers and Technicians.- Created and oversaw the training and development program and budget for the department.- Served as an escalation point for support tickets and as the final escalation point for all Cyber Security incidents.- Implemented the owner’s vision of the company to prepare it for acquisition or merger.

- Designed, directed, developed and managed the entire IT infrastructure of therestaurant chain.- Managed the entire information, analysis and reporting pipeline for the company.- Built and maintained an E-commerce website that has grown to be the second largestsource of sales in the business.- Developed a suite of custom WooCommerce plugins that manage and control the entireorder taking process for the website.- Built and maintained a call center that centralized the processing of all orders thatoriginate from outside the store.- Oversaw and built various projects from concept to implementation, such as a chainwide MPLS network and software integrations with our POS and ERP.- Built and maintained a Geographic Information System (GIS) dataset that consumedsales information and generated interactive maps that allowed for delivery sales to bemeasured over time and by arbitrary geographic areas. This allowed for the business touse the marketing budget more efficiently.- Worked with multiple IT providers to implement various projects and bring new storesonline.

Santiago Province, Chile

WordPress/WooCommerce plugin development.Server administration.Solutions for Geographic Information SystemsData processing and analysis

Santiago Province, Chile

Baltimore, Maryland Area