Assist and/or collaborate with sales team on incoming inquiries, issues or concerns on all facets of pathology.Develop outstanding relationships with EndoChoice pathology customers, including physicians, nurses as well as IT staff of the client.Understanding of EndoChoice laboratory operations and the processes involved.Direct communication with key customers via email and telephone.Consult with IT and coordinate initiation, trouble-shooting, and on-going support for interfaces in support of report distribution.

Work with Departmental Management and/or QA to ensure the delivery of high quality, high value technology solutions to the business. Provide client support with oversight from Leadership.Provide exceptional support and service through highly engaging customer interactions while followingcorporate policy regarding authentication, data security and record retention.Provide support in order to position both client and LN for strategic growth.Build customer relationships and continually monitor customer satisfaction within designated accounts.Assist customers with installation/training of standalone software, product/services orders, interpretation andsite navigation.Effectively troubleshoot and resolve Web-based applications including browser configuration andconnectivity.Assist with product implementations and day-to-day client services of multiple accounts, removingroadblocks, direct client questions to the appropriate parties, managing conflicting priorities amongstcustomers.

Identify, research and resolve customer inquires in a timely and professional manner.Collaborate with other team members and departments to ensure best practices are being utilized.Assist customers with submitting requests, navigating website and technical troubleshooting.Walk customers through ordering process to ensure accuracy and client satisfaction.Work closely with insurance adjusters to provide satisfaction to all partiesOpen and close 200+ SalesForce tickets per week.

Primary point-of-contact for Enterprise clients. Created and developed on-going business relationships to ensure complete customer satisfaction. Led day-to-day management and optimization of client’s submitted orders. Collaborated with inside sales and technical support teams to ensure quality customer service. Responsible for all enterprise account support e-tickets created in SalesForce.Provided efficient turnaround by delivering 50+ SSL Certificates per day with a high level of accuracy.Facilitated the customer service process by assisting clients with complex compliance guidelines.Developed problem-solving process within company for certificate installation.