Bobby Watson Email & Phone Number

Tolland, Ct

• Supervised staff of ten customer loyalty representatives, primary contacts for all customers in North and South America. • Managed customer parts returns, vendor warranty recovery, and refurbished parts.• Handled escalated customer calls.• Facilitator of Customer Experience team, a cross section of the service organization.• Represented Customer Service in company Kaizan events.

Tolland And South Windsor, Ct

• Supervised staff of twelve hardware and software support specialists. • Represented service organization on team to improve field performance of UV printer products.• Handled escalated customer calls.• Created car stock kits for field service engineers.• Created and enforced Standard Operating Procedures for service organization based on the Fifth Element.

Tolland, Ct

• Telephone and written technical Support for US, Canadian and Mexican customers.• Written technical Support for our South American Agents/Distributors, Australasia, Far East and European regional offices.• CADNotes Editor• Create and publish technical notes for internal distribution to our principal offices globally.• A key contact for escalated support issues originating from our overseas regional offices.

Tolland, Ct

• Maintained and managed multimillion dollar sales budget, expense budgets for two territories while providing timely reporting to Senior Management.• Managed 6 Agents/Distributors in 18 countries plus 4 direct employees in remote locations.• Prepared and implemented Sales training for Agents and Distributors.• Assisted Agents/Distributors with preparation and presentation of sales proposals.• Budgeted, planned and coordinated Trade Show sales booths • 25% travel.

Richardson, Tx And Tolland, Ct

• Provided written, telephone and onsite technical support to our international Agents/Distributors, Regional Offices and customers.• Prepared and implemented Technical support and sales training for Agents and Distributors.• Assisted Agents/Distributors with preparation and presentation of sales proposals.• 25% travel.

Richardson, Tx

• Telephone and onsite technical support for US and Canadian customers.• Lead AM-5 operational specialist.• 10% travel

Greater Atlanta Area

• Telephone and onsite technical support for southeastern Zone US customers.• Performed onsite training for all upgrade sales in southeastern zone.• Extensive travel, position included company car.• This is the position I held when Gerber Garment Technology purchased Camsco, Inc and formed Gerber Camsco.

Richardson, Tx

• Performed in-house and onsite training for Apex, Command and Markamatic systems.• Conducted demonstrations in-house and at trade shows for prospective customers.• Extensive travel.• This is the position I held when Gerber Garment Technology purchased the AM-1 product line from Hughes Aircraft Company’s Industrial Product Division.

Baltimore, Maryland Area

• Performed in-house and onsite training for AM-1 systems.• Conducted demonstrations in-house for prospective customers.• Telephone Support.• Extensive travel.