 Ensured the functionality of links Coordinated network administration and performance requirements with other members of the networking team Identified, analyzed, and documented long-range requirements  Administered resources related to the enterprise network  Prepared technical implementation plans that provide integrated solutions  Researched applicable standards and requirements documents to assure network compliance  Created monitoring reports and managing equipment logs  Administered the operation of LAN/WAN-related network services according to Government policies and procedures  Coordinated and implemented network software and hardware upgrades  Troubleshooted and resolved LAN/WAN performance, connectivity and related network problems  Administered LAN/WAN security and malware control measures  Performed tier one and two network support in accordance with the SIE OPORD  Provided administration of network and communications systems, including, but not limited to, Local Area Network (LAN) and Wide Area Network (WAN) systems  Planned for and provided reasonable responsiveness in terms of network performance (e.g., availability, reliability, and throughput)  Prepared activity and progress reports for the Government regarding network performance initiatives

 Supported end-users and provide hardware, software, network and applications problem resolution. Served as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise. Provide VIP level support to USSOCOM executive level users and their staff. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone. Documented, tracked, resolved, and reported on problems and work orders using Remedy ticketing system. Created, modified, deleted user accounts via Active Directory and associated support tools. Determined which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically. Performed other duties as required.

 Capable of providing incident, request, change, configuration, and asset management support via phone, email, web, and other channels necessary to users in the areas of e- mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems Supported end-users and provide hardware, software, network and applications problem

 Provided warehouse functions that included stocking, storing, issue, and disposition of inventory. Processing Outgoing/Incoming RMAs for equipment that required upgrade or repair for troubleshoot. Provided Storage and purchase requests for sensitive items as required. Uninstalling, Teardown and Modifying telecommunications equipment for turn-in Set up Satellite Terminal Trailers for communication to maintain signals  Provided cables and other equipment for the Satellite Terminal Trailer to function properly.  Processed and maintained all hand receipts for all equipment issued with cost of each items listed for reference of work orders  Prepared equipment as in banding and shrink wrapping items for DRMO/DTIDS Completed DTIDS documentation for turn-in Operated forklift to load and unload trucks. Produced shipping labels thru the FedEx Database

 Prepare reports, maintains files, conduct briefings and supervise personnel engaged in complex logistic and maintenance support functions associated with the transport, storage, turn‐in, issue and/or direct exchange of military equipment to/from remote locations Assisted in training civilians and military personnel in PBUSE/LIW/AWRDS  Manage lateral transfers, Hand Receipts, Process Financial Liability Investigations of Property Loss (FLIPLs), After Action Reports (AARs), Ammo Accountability (DD581),and many other related supply transactions in PBUSE Ensured security requirements for the storage, issue and/or shipment and transport of COMSEC and Sensitive Items are adhered to  Operated GMV, NSCV, ATV, Bobcat, MHE and/or commercial vehicles in the conduct of daily duties and assignments  Cleans, packs, crates, loads, unloads, palletizes, RFID tags, and prepares necessary paperwork for equipment movement (by ground and/or air transport) to/from FOB, AOB, APOD, DRMO, Class II, IV and VII warehouses and/or shipment/retrograde to locations outside the Theater of operation  Conducted inventories of component items to major end items ensuring all recoverable/non-expendable items are physically present or otherwise accounted for prior to accepting the item for turn in from the user.  Coordinate for the shipment and tracking in transit of replacement Spare Pool and SOF Peculiar Equipment (SOP) for SOTF and SOTF-A SOF community.