Bobby Woods Email and Phone Number

● Maintains a staff of 50+ by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.● Retain/Renew institutional contract business with quality and timely delivery of service by working with cross functional partners in sales, implementation, on boarding, marketing and product to ensure that customer success is achieved and business renewed● 96.4% contract renewal rate/ 100% logo retention rate year-over-year ● Generate New Business● Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.● Recruit, hire and train customer facing employees● Provide outreach and solutions for customer service escalations

● Hired, trained and developed effective sales people● Integral part in the relocation of Customer Experience Center from Manhattan to Orlando.● Recruited to design, develop and deploy a sales training program called “Partnership Selling” to a team of 100+ in the Kaplan health education department. Trained and developed a team responsible for training and implementing “Partnership Selling” to all business units at the customer care center in Orlando, FL. “Partnership Selling” training delivered to teams responsible for $80+ million dollars in revenue per year● Traveled nationally to regularly conduct seminars, workshops, performance evaluations, on-the-job training, meetings and conferences to ensure employee competency● Continuous management and improvement of every aspect of “Partnership Selling” with end result of improved sales performance for Medical Business Unit by 20% Year over Year● Supported and communicated Kaplan goals and initiatives to improve customer outcomes, provide an excellent customer experience, and grow revenue

● Managed, coached and developed a team of 10+ in Kaplan Med Education Centers located in both Pittsburgh and Boston to reach their professional potential by exercising leadership in a collaborative way● Generated financial results to meet monthly goals and expectations- Consistently exceed sales performance goals by over 20%● Drove exceptional service and produced a positive experience for all center clients● Demonstrated energy and resilience to ensure center processes were implemented effectively● Created, executed, and measured the success of comprehensive marketing campaigns and managed all responses and follow up with center inquiries, current clients, and inactive clients● Consistently met and exceeded labor goals while maintaining profitability

● Built, managed and engaged a sales team of 15 or more people while strategically guiding them into roles that surpassed their ceiling and enhanced the overall business● Ran and managed all aspects of the business ● Developed an effective team by providing ethical leadership, training, coaching, development and motivation.● Supported and communicated goals and initiatives to improve outcomes, provide an excellent customer experience, and grow revenue.● Ensured that customers were satisfied through every aspect of their program which included defusing potential problems before they had a chance to occur ● Consistently exceed sales goals each cycle