Bobby Augustine Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Maintaining entry access functionality by proactive monitoring. Proactively raising and responding to Service Requests. Perform initial root cause analysis on entry issue for network equipment, doors and secret rooms. In conjunction with the team maintaining the configuration, documentation and proce-dures of the access environments. Reporting on current incidents being triaged and arrange service request. Providing technical advice and support to management. Support to team administration re-quirements. Support to badging team and issue new ID cards and deactivation of old ones. Issue tem-porary cards to visitors and contract employees.

Brisbane, Queensland, Australia

Casual Senior Vote Issuing Officer - State Election Oct 2020 (Early Voting & Polling Day)Issue ordinary votes and declaration votes at the early voting center and on the polling day. Provideformality instructions to voters where required. Assist voters to complete ballot papers if required.Support the OIC in managing workflow and waiting times in the polling place Casual DeclarationCasual Senior Vote Issuing Officer - Local Election March 2020 (Early Voting & PollingDay)Issue ordinary votes and declaration votes at the early voting center and on the polling day. Provideformality instructions to voters where required. Assist voters to complete ballot papers if required.Support the OIC in managing workflow and waiting times in the polling place Casual DeclarationDeclaration Vote Issuing Officer - Federal Election May 2019Issue declaration votes. Manage ballot papers, including security and documentation requirements.Ensure declaration vote envelopes are completed correctly and fully. Issue ballot papers in accordancewith the proceduresCasual Polling Assistant - Federal Election Jul 2016Issuing ballot material, Guarding ballot boxes, Queue management and Scrutiny. Respond to queriesfrom electors attending the polling place, directing more complex queries to the OIC. Provide formalityinstructions to voters where required. Assist voters to complete ballot papers if required.Support the OIC in managing workflow and waiting times in the polling place

New Delhi, India

• Responsibilities include processing of all incoming claims and participated in service recovery where required• Reviewed and authorize claim with pre-established limit• Assist team leader in investigation of complex claim for recommendation to the claim committee• Handle the queries regarding policy, coverage, claim matters and policy sales• Also work with the team for strengthening claim control and standardizing the claim practices• Review the claim practices.• Responsibilities include interaction with the client, preparation and maintenance of the documents and reports• Load policy benefits into the system, Uploading new policies into the application called ACIS and renewing the existing policies for the current year & Making necessary adjustments into existing policies• Creating plan structures for a customer with policy benefits• Create all reports and data charts and coordinate with the counterparts

Kochi, India

• Provide comprehensive help desk support for problems and service requests related to PC/hardware, software - MSWin2000/XP/MSOffice • Norton Antivirus, network connectivity (Local and Wide Area Network), internet connectivity, and application support • Initiate, escalate and resolve problem tickets/ requests (Dialup Internet) • Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc• Prepares daily reports on the daily activities of Customer Care team• Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner• Develops as well as maintains the relationship with external parties• Responsible for proper scrutiny and recording of the complaints received from customers• Conducts research and complies answers for informational request from external customers