Process cases based on Global Case Management (GCM) guidelines, Procedures and risk based framework, Departments policy and relevant legislation and Regulations Establish and maintain effective working relationships within the network and with internal and external stakeholders, to provide quality decision-making and a high level of client serviceActively participate in programs, activities and initiatives relevant to department-wide goals and strategic intent. Identify opportunities for efficiencies and improved practices, and drive consistency and best practice gains.

Department of Defence is the largest provider of employment to general public including students who wants to excel in their aspirations. My duties were to be accountable to undertake moderately complex transactional, procedural, operational and administrative recruitment activities and tasks relating to the selection processes of APS employees. I build and sustain positive working relationships and partnerships within the groups and services within Defence and other agencies in relation to the recruitment and employment.

Responsibilities: - Responsible for supervising 12 direct reports in an Administrative Contact Centre.- Effectively manage Human Resources operations by recruiting, selecting, orienting, training, coaching, counselling, and disciplining staff.- Responsible for planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation and customer-service strategies.- Monitor adherence to internal policies and legal standards and deal with grievances and violations - Proactively undertake coaching, mentoring and other team management initiatives. - Responsible for developing and monitoring an annual budget that includes Human Resources services, employee recognition, teams support, CSR initiatives and general administration.- Entrusted with managing project costs through cost estimation, budgeting, monitoring and contingency management.- Comply with organisation classified operating policies and procedures.- Conducting performance reviews and regular meetings to help build the team culture.- Delivery of feedback from quality scorecard against organisation performance KPIs.- Uploading and system management of Government files and grant applications.- Maintaining files (paper and electronic) from creation through to archiving in a way that allows the tracking of all correspondence and documents.Achievements:- Established appropriate governance and implemented standard project management disciplines to ensure the smooth running of projects geared for success.- Recognised for thorough and meticulous business case development, developing and executing projects – schedule, budget and resourcing.- Appreciated for updating job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional forums and meets.

• Manage the day-to-day scheduling of project workforce aligning with KPI’s and achieving key business objectives such as annual, RDOs/Swap’s, training, meetings, one-on-one’s and development sessions in consultation with the business to maximise performance• Alignment with a published forecast in analysing and monitoring the performance of the capacity plan on all key drivers quantifying their impacts on daily and monthly service levels of 80: call/work volume, arrival patterns, average handling time, shrinkage, attrition, intra-day resource alignment to demand and occupancy.• Communicate weekly and monthly results to key business stakeholders to confirm or recommend any changes in assumptions of data, to ensure the accuracy of staffing requirements in accordance with deadlines. • Follow, build & maintain standard operating procedures. Responsible for providing detailed analysis, reporting, and recommendations to the business, including the identification of risks and dependencies.  • Analyse a complaint to determine whether it is within the jurisdiction of the PTV, and provide appropriate referrals where it is not• Outline specific information and documentation that PTV may require for further investigation and provide advice about any interim action that may need to be taken.• Meet current voice and social-media complaints actioning benchmarks, case management and back of house processes related to Public Transport Victoria.

• Recruit trade specialist and implement recruiting strategies based upon objectives, costs and timetables.• Thorough study and analysis of client’s requirement and conduct initial screens and behavioural based interviews, making hiring recommendations and facilitating the entire selection process.• Successfully managed full recruitment cycle independently including resource requirement Gathering, sourcing, initial screening, short listing, pre and post interview follow-ups, negotiation and closures.• Sourced potential candidates through job portals, networking, staffing companies, employee referrals and head hunting.• Exercised full authority to decide salary package & benefits (as per company guidelines), share the same with the candidate and close the offer. Made necessary recommendations to hiring manager.• Provide employee support at both a managerial level and for other staff members in regards to the imposition of redundancy packages. • Reviewed and implemented policies and guidelines in regards to disciplinary and grievance procedures• Establish dispute resolution procedures and act as a mediator as necessary.• Managed occupational health and safety requirements and implemented policies and procedures as appropriate• Maintained administrative records to a high standard.• Implemented a client feedback process in order to maintain good client relations and to assist with development of the business.• Stakeholder engagement with trade union representatives.

•Compliance: Monitor Expatriates compliance requirements to Damex Checks, immigration, taxation, social security, corporate security, contracts, healthcare cover, travel, living allowances, claim reimbursements. Knowledge database is up to date.•Taxation: Ensures timely tax services, & compensation documentation to assist prompt filing of tax returns in both home & host country.•Social Security: Exemption certificates & monitor status with the region responsible. Check & request for P35, P14, P11D, P60 for the delegates required for year-end taxation with PWc and HO-Munich •Removal & Relocation: Coordinates the removal process. Liaises with UKBA, HMRC & coordinates insurance for goods in transit and storage. Captures & monitors costs & cost savings•Global & Regional Service: Coordinates support services for delegates with Intercultural & language training to inbound & outbound delegate for other cultural background•Payroll & Payments: Prepare monthly allowances for all delegates & allocate new payroll numbers to Inbound Delegates. Provide report for monthly Allowance payments for Outbound Delegates & monthly pay for Inbound delegates. •Delegation Administration: Provides Delegation support to consultants throughout the delegation lifecycle. Provision of administrative support to head office, provision of general business support, formatting & merging of reports & proposals, and other ad-hoc documents, proof reading, attending to phone queries from clients & suppliers, set up & maintenance of filing systems, timesheet assistance for 4 sectors in UK, meeting coordination & email communications•Additional Support: Performs other duties in absence of Line Manager, Operational Manager or IDU Manager from time to time. Travel management, credit card reconciliation, compiling schedules, general administration and ad-hoc requests, liaison with hotels for booking conference and workshops, agenda preparation and minute taking and diary management.

Employee Relations• Demonstrate People Skills by acknowledge grievances to retain employees• Assist in Corrective Actions, disciplinary procedure for employee; Manage exit interviewsRecruitment• Successfully managed full recruitment cycle independently including resource requirement Gathering, sourcing, initial screening, short listing, pre and post interview follow-ups, negotiation and closures.• Sourced potential candidates through job portals, networking, staffing companies, employee referrals and head hunting.• Exercised full authority to decide salary package & benefits (as per company guidelines), share the same with the candidate and close the offer. • Headhunting at college campus and networking sites, identifying and approaching suitable candidates for right profile• Character Reference Checks and Overseas employment Checks, Security License checks, Nursing & Midwifery council.• Formulate procedures for best recruiting practices• Assess Talent pool and organize relevant training • Check and develop training updates to meet Government standardsBusiness Development• Develop and deliver presentations for new business pitch• Promote the company brand to key clients, ensuring their knowledge is current and appropriate• Generating new business both in face to face meetings and over the phone• Replying to all customer enquiries in a timely and accurate manner• Developing and maintaining a database of all contacts• Launch new campaigns for business development through print and television media• Maintain social protocol with clients to gain future businessGeneral Administration• Responsive first point of contact for general enquiries• Update employee personal files, contact details, holiday & sickness records, corporate policies, systems and procedures including health and safety procedures

• Help walking customers, phone or email enquiry make new travel bookings• Ensure enquiries are dealt with in a helpful and precise manner ascertaining requirements with Visa for family or single enquiry to the holiday destinations• Source documents like bills, residence, and financials of individual as required by home office for Visa. • Processing changes/amendments and assist in cancellations as and when required• Associate with airlines and hotel for safe departure/arrival of customers or changes in travel plans.• Tailor making itineraries to worldwide destinations to suit the customer’s requirement.• Promote additional services to increase booking by providing information to customers about travel insurance, transport and hotels

deals in Financial & Secretarial Service, managing the Micro-accounts of various sized organizations. The company advises clients on new business ideas of managing employee records with yearly tax valuation. Communicate directly with clients for new Business orders.Customer service in Book-keeping of Bills and Invoices for clients.Manage Debtors and Creditors for Clients.Reconcile books and Compile Monthly reports Arrange payments and receipts to be dealt through BACS and CHAPSIndulge with Tax Authorities with maintaining year-end account Enroll New companies for clients with Company HouseGenerate monthly payroll.Reference check with National Insurance for Employees and change is Tax codes

Homeo-Veda is Health and Beauty Clinic marketing products with 0% chemical. Heath Services for cure of skin diseases of psoriasis, Memory Retention & Increasing Immunization. The Beauty Services provided included Sliming techniques, Hair cells re-generation, and clear-confident skin. Working with Homeo-Veda health and beauty clinic, since its inception from February 2004. • Design Business Plans for new centers. The registration, capital requirement, manpower requirement, design targets, variety of services as per the environment, imparting training on various therapies and use. • Contributing to continuous improvement of client related issues, build strategies to enhance visibility and promotion.• Assist and Co-ordinate marketing activities for the company to boost sales.• Design and Evaluate work procedures to support relationships between clients and staff with customer complaints/feedback.• Analyze staff performance through performance Appraisals.• Engage in campus selections for summer jobs on Marketing and Medical Representatives.