Bobby Chin Email & Phone Number

Fremont, California, United States

Fremont, CA

Menlo Park, CA

• Global service support lead for Octet and Pioneer label-free protein analysis instruments, specifically:
• providing day-to-day, global support and quarterly training of field, depot, and distributor service teams, with support extending to field applications scientists, technical support and sales teams.
• create service documents and field service bulletins, initiating and implementing change orders for release of new service procedures, and service parts with appropriate pricing.
• chair two weekly cross-functional, technical escalation meetings to triage critical customer accounts, resolve initial quality issues, and share important product and process updates.
• analyze and report on warranty service history to Operations and Engineering, to drive continuous process and product improvements, corrective and preventive countermeasures.
• represent voice of service and voice of customer in new product introductions (NPI), so project teams consider and address design for serviceability along with design for manufacturability.

Menlo Park, CA

• Hybrid role of field service and product support engineer focused on becoming a subject matter expert for the Octet platform of protein analysis systems, providing direct field service to customers, support and.

San Jose, CA

• Responsible for leading & managing the introduction of innovative protein analysis instruments into manufacturing, creating new processes, tools and procedures to insure product quality.
• Key contributor in Operations launching 4 major products over a 3 year period and directly helping the company reach and exceed a record $50M annual revenue goal in 2013.
• Focused on continuous process and product improvement bringing Simple Western initial quality from 77% up to 92% within 1 year.
• Document control system administrator for part number creation, BOM maintenance, ECO processing, and change management.
• Supporting and training production, technical support and field service teams for existing and new systems becoming a vital resource of information within the company.

Sunnyvale, CA

• Working manager for a team of five engineers with focus on all aspects of product support for bioanalytical instruments used in the Drug Discovery, Cellular Imaging, and Life Sciences markets.
• Implemented a refurbishment process for a 48 channel glass syringe pipettor that provided a 30% per year cost savings to Service compared to purchasing new replacements.
• Team recognized at annual 2010 Service meeting for their excellence as a key resource for helping the field service organization be successful.
• Team routinely conducted remote Webex support sessions with field service engineers and customers to troubleshoot, diagnose, and help resolve issues live on site.
• Training delivered over 3 year period averaged 30 classes, 95 students, and 145 days/year.

Sunnyvale, CA

• Worldwide technical support and training for fluorometric image plate reader (FLIPR), ion channel ephysiology system (IonWorks), and benchtop plate washer (Aquamax).
• Advocated design for serviceability, developed training content, identified service spares requirements, and triaged new installation issues as a member of NPI project teams.
• Analyzed and reported field failure data on a quarterly basis to identify design or process changes which helped reduce MTBF on the FLIPR-TETRA platform by 2x.
• Collaborated with Merck on the custom integration of a flow through cleaning system to improve accuracy of 1536 pin tool nanoliter pipetting - paper was presented at LRIG.

Sunnyvale, CA

• Responsible for sustaining & supporting production and service teams, as well as NPI manufacturing activities on three generations of the company's flagship FLIPR platform.
• Implemented process and product improvements within Operations across different product lines through numerous ECOs to resolve internal and external customer quality issues.
• Improved reliability and reduced failure rate of FLIPR-384-2-3 by 20%+ through several proactive corrective and preventive actions through an Out‐of‐Box Quality team.
• Created documentation used for training of manufacturing and service, and completed supplier qualifications on critical electronic and mechanical components.

Mountain View, CA

Manufacturing Engineer - Systems Manufacturing, Feb 2000 - Oct 2000Product Engineer - Transducer Manufacturing, Aug 1997 to Feb 2000Reliability Engineer - Transducer Development, Jul 1992 to Jul 1997

Cupertino, CA

• Performed and reported a wide variety of failure analyses, cross sectioning, and material characterizations for production and development. Managed and assisted in the development ofa relational database to track.
• Promoted from Technician to a Quality Engineer as a result of proven track record for detailed-oriented excellence in analytical skills and techniques.

Palo Alto, CA

• Performed electrical test and evaluation of GaAs MMIC wafers, insured final delivery of chips, and managed cleanroom test and lab areas. Initiated and maintained a database for key electrical parameters to track.

Ba, Industrial Arts, Electronics And Computer Technology

Minor: Environmental Studies, Energy Resource Management Graduated with Distinction Honors Epislon Pi Tau - Honorary Industrial Technology.

High School