Bobby John Zacharia Email & Phone Number

Sydney, Australia

• Prepare release branches, do manual integrations and resolve conflicts where needed.• Create and maintain automated build and deployment scripts for various environments.• Work with developers to resolve build and automated test failures.• Create and maintain release and implementation notes.• Liaison with quality department for quality testing done on time for production releases.• Create ad hoc builds on request to resolve critical showstopper issues• Configure Jenkins jobs for various builds.• Prepare and maintain build servers by installing necessary tools and appropriate licences.

Sydney, Australia

• Provide functional support for FICO’s CCS application and help clients through user acceptance testing.• Perform software deployments and configuration changes.• Create shell scripts and SQL scripts for ad hoc reporting and workarounds.• Prepare and analyse reports used for customer billing and management decisions.• Maintenance of in-house shell script and PERL tools used by application support team for performing installs, testing and monitoring.• Setup client user accounts and manage access control.• Prepare and maintain Knowledge Repository and operational documents.• Provide impact analysis and RCA (Root Cause Analysis) for incidents.• Take ownership of client raised incidents escalated by level 2, analyse and trouble shoot issue to find root cause and fix permanently. If needed raise problem tickets for recurring incidents to engage engineering and architecture team to work on improvements.• Draft Disaster Recovery Test plans and liaison with client teams for the execution and of DR exercise.• Work in accordance with the ITIL framework to implement and follow quality processes.

Chennai Area, India

• Prepare technical program design and database design documents• Program business critical functionality (new code and modification of existing programs)• Create implementation and process documents• Liaison with testing team to get the changes approved for production implementation• Analyze and provide workarounds for failed production jobs• Conduct root cause analysis and provide permanent fix for recurring issues• Continuously look for process improvement opportunities• Data analysis and reporting for data warehouse• Resolve business and application user concerns• Help external interfacing teams when in need• Proactively work as a team to make sure high availability of the system• Provide effort estimation, project and incident status and ad-hoc reprots• Participate in project desin discussions• Provide DBA support from offshore for development and testing environments

• Write technical and database design documents• Code complex business functionality (new and modification)• Perform unit test and regression test• Prepare implementation and process documents• Analyze issues and provide workarounds• Find root cause to provide permanent fix to issues• Look for process improvement opportunities• Resolve business and application user concerns• Help external teams when in need• Proactively find and fix problems to improve system availability

Schedule, execute and monitor production jobs, Keep check on production resources, Monitor application health, Maintaining high system stability and availability, First level analysis of incidents and fixes, Analyse and report recurring production issues for permanent correction, Work with development and other interfacing teams to make sure SLAs are not compromised, Write test and implement UNIX scripts and SQL scripts for possible production automation, monitor perform process improvements

• Write new complex software components as per the requirements.• Prepare documents including high level and detail level design.• Perform code reviews and suggest improvements to confirm organization's coding standards are maintained. • Perform unit and system testing.• Involve in production implementation and post-production support of various system modules.• Take care of production incident requests within the agreed SLAs.• Participate in organization level defect prevention activities and log the defects in the tool maintained by the organization.

Mumbai Area, India

A US based leading wireless communications provider operated in 34 US states, later acquired by Verizon.

Oqp - Overseas Qualified Professionals

Overseas Qualified Professionals (OQP) Victoria provides overseas qualified professionals with an Introduction to the Australian workplace.

Bachelor Of Engineering (Be), Computer Science