Bobby Lyons Email & Phone Number

Chicago, Illinois, United States

• Coordination of Neighborhood Youth Non-Violence Events. • Soliciting and Ensuring accuracy of donations / grants into bookkeeping software.• Identify and implement all IT solutions needed for Infrastructure.• Assures planning and implementation of outreach and recruiting of youth to program as needed.• Implement and Develop SOP for all employees in accordance with Federal Guidelines. • Locate, identify, and utilize partner agencies, social services and resources for families.• Advocate with other social service agencies, shelters, mental health facilities, schools, and similar program personnel on behalf of AAFS clients.• Engages in collaborative assessment and case planning with YSVP outreach team to ensure that young people with complex needs are receiving adequate interventions and support. Supports youth with trauma histories who participate in YSVP programming and practices relentless outreach to ensure continued participation.

Greater Chicago Area

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Chicago, Illinois, United States

• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUDregulations and other state and local requirements Educate participants on the program. • Determine the need for Interim rent changes and complete all required processing procedures.• Educate participants on program requirements and family obligations.• Complete Interim recertification's as required.

Greater Chicago Area

Enroll customers in a government assistance Cell Phone Program.• Interacts with and effectively assists customers in normal and emergency situations.• Verification and Imaging and up loading of confidential documents.• Trained other Enrollment Specialist.• Daily Auditing of Street Team Pre-Enrollments.• Weekly Processing of approved Clients.• Team payroll per approved Clients.

Greater Chicago Area

Developed and maintained relationships with Clients to process there Federal and State income Taxes.• Advised Client of qualified deductions and possible exemptions.• Scanning required Doc’s into tax act system.• Reviewing of Data input by other Tax Preparer’s to verify accuracy.• Answering and or researching of any questions Client have.• Weekly Processing commissions.• Responsible for ensuring all returns in locations was summited and tracked to ensure they were accepted in timely manner.

Greater Chicago Area

• Arranging and Scheduling Par transit an ADA Clients Transportation needs.• Provide support to client’s by addressing questions, issues, concerns, regarding registering for the service.• Run reports to ensure accurate data for reporting• Ensure that all booked trips are checked daily for accuracy.• Maintain professionalism (conduct and appearance) in a high pressure environment• Provide quality customer service to both internal and external customers.• Communicate to management personnel any issues that impede the efficient operation of the call center.

Chicago, Il

• Inbound and Outbound calls to prospective Installment Loan Applicants.• Answering questions about loan qualifications with prospective borrowers.• Verifying employment and personnel references.• Advising potential Clients of advantages of Direct Pay program.• Educating borrowers of payment plans to avoid defaulting on outstanding loans.• Reaching out to defaulted Borrowers and arranging settlement of bad loans.• Handling and securing of vital confidential documents.• Research and resolve all client issues and inquiries in a detailed and timely manner.• Logging of all queries in a customer relationship management system

Greater Chicago Area

• Answering phones and taking accurate messages for Professors. • Sorting, delivering and stocking of office supplies and supervision of mailroom• Setting appointments for student to meet with their Professor’s • Handling and securing of vital an confidential documents• Assisting an preparing documents for Professors

Responsible for reviewing, maintaining and updating large student accounts and policies for accuracy; suggested financial aid options and opportunities to students. Advised and discussed policies, procedures and results with students and management. Prepared manual award letters for students financial aid packages. Processed and certified all paperwork with lenders on behalf of the student. Assisted team leaders and managers as needed with various projects. Scheduled disbursement checks for school and to the students for their financial aid and educational expenses. Provided professional advice to students on all aspects of financial aid; verified students remaining federal aid eligibility on N.S.L.D.S. system. Assisted students with the collection of data needed when selected for verification by the department of education. Meeting and exceeding all monthly assigned productivity goals for dollars batched. Performing complex financial aid procedures, such as creating estimated award letters, clearing c-codes, verification, overlapping loan periods and transfer credits. Answered inbound calls from prospective and current students and internal customers regarding funding as well as made outbound calls to students to provide them with updated information regarding their financial aid.

Chicago Il

The inputting of trades executed on various trading floors and the resolving of daily ongoing customer trade inquires. Trade processing of Give-Ups, EFP’s (cash trades) on varies and exchanges. Daily reconciliation of Out-Trades and Gus, end of day balancing and check out of trades executed and held by firm. Assisted Pit Trades with balancing of trades performed daily.

• Nightly reconciliations of all client accounts• Data entry of trades executed on the CBOT & CME• Claimed and processed trades on both GUS & OTIS systems• Accepted and booked cash trades tickets done on both CBOT & CME• Monitored and reported on futures and options contracts

Associate'S Degree, Business Administration, Management And Operations

Associate'S Degree

High School