- Collaborate with Customer Experience Manager to ensure efficient, timely, and effective operations of a statewide Cannabis retail, sales, and distribution operation.- Communicate daily logistics to a team of 4 individuals while spearheading the nightly routing schedule and calls. - Assist sales team with generating leads, maintaining good relations with accounts, upselling new products, and performing critical tasks under strict daily cutoffs for orders. - Train new hires on company policy, procedures, and daily practices.

- Lead a team of Dispensary Agents to operate a retail cannabis dispensary effectively and cut down on critical errors to improve the overall customer experience. - Planned daily operations and tasks and efficiently conveyed instructions to team members. - Advised purchasing team on the selection of new product to bring in. - Took initiative to make the best possible decision for a customer, while maintaining firmness and positivity in tough decisions. - Satisfied irate customers effectively, with a propensity for turning the negative experience back into a positive one.- Assessed product failures and facilitated returns when necessary. - Employed current skill base to bolster knowledge of Microsoft Office (Excel and Word) and Google Docs and Sheets while assisting in day-to-day operations and data tracking.

- Assisted customers in finding the appropriate products from a variety of over 100 SKUS, while providing education on how, when, and where to use their selections. Maintained swift shop flow and attention to detail simultaneously. - Balanced a high rate of customers seen with the ability to consistently upsell products and enhance sales statistics and data. - Sustained an organized, clean, and tidy workspace while coordinating effective plans for daily tasks.

- Responsible for the packaging and delivering of goods to customers’ homes. Securely handled cash and assured a safe return to dispatch in a timely manner.- Organized routes mentally, prioritizing deliveries based on customer time restraints vs. traffic, etc.- Demonstrated the ability to multitask while keeping focus on detail-oriented assignments, constantly maintaining safe and compliant practices.

- Assisted dentists with various duties such as coronal polishing and temporary creation and cementation. - Helped front office staff confirm appointments, call for lab pickups and deliveries, verify insurance, etc. - Utilized downtime appropriately while using available resources to expand knowledge via module training, mentoring under doctor, or online classes.