Manage Daily Operations of 12 Locations consisting of 1.5 million Square Feet Under Roof.Overseeing operations and ensure efficiency.Implementing the company vision.Reviewing budgets and financial projections and adjusting as neededApproving additional expenses as well as one-off project requestsProviding insight and direction to the Company PresidentWorking with management to address specific concerns.Maintaining a safe and healthy work environmentSharing… Show more Manage Daily Operations of 12 Locations consisting of 1.5 million Square Feet Under Roof.Overseeing operations and ensure efficiency.Implementing the company vision.Reviewing budgets and financial projections and adjusting as neededApproving additional expenses as well as one-off project requestsProviding insight and direction to the Company PresidentWorking with management to address specific concerns.Maintaining a safe and healthy work environmentSharing information with the board of directorsGrowing sales, revenue, and market share through careful leadership and policy enforcementAttending meetings, serving as a liaison between the company and the board Show less

Manage Daily Operations of 7 Locations, Oversee and direct company growth, Acquisitions, Client Negotiations, IT Infrastructure maintenance, Inventory reconciliations, Direct Accounts Payable, Maintain Company Standards of excellence Budget Forecasting for Cash Flow and Future Growth.

Oversee day-to-day operationsDesign strategy and set goals for growthMaintain budgets and optimize expensesSet policies and processesEnsure employees work productively and develop professionallyOversee recruitment and training of new employeesEvaluate and improve operations and financial performanceDirect the employee assessment processPrepare regular reports for upper managementEnsure staff follows health and safety regulationsProvide solutions to issues… Show more Oversee day-to-day operationsDesign strategy and set goals for growthMaintain budgets and optimize expensesSet policies and processesEnsure employees work productively and develop professionallyOversee recruitment and training of new employeesEvaluate and improve operations and financial performanceDirect the employee assessment processPrepare regular reports for upper managementEnsure staff follows health and safety regulationsProvide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) Show less

Thomas Performance is a privately held company that provides Service, Parts, Performance and Tuning for Automobiles and MotorcyclesMotorcycles-Factory Trained Ducati Master Technician Service available on Ducati, BMW, Triumph, and KTM Motorcyles.Thomas Performance also performs standard services for all makes and models as well as full customization of motorcycles based on customer needs. Full track preparation as well as support is available for the enthusiast… Show more Thomas Performance is a privately held company that provides Service, Parts, Performance and Tuning for Automobiles and MotorcyclesMotorcycles-Factory Trained Ducati Master Technician Service available on Ducati, BMW, Triumph, and KTM Motorcyles.Thomas Performance also performs standard services for all makes and models as well as full customization of motorcycles based on customer needs. Full track preparation as well as support is available for the enthusiast to professional level.Motorcycle Tuning-Thomas Performance Provides ECU Flash Tuning Capabilities for Ducati, BMW, KTM, and Triumph Motorcycles. www.motorcycletune.com Automobiles-Thomas Performance performs tuning, diagnostic and coding capabilities for Porsche, Audi, VW from stage 1 through 3+ APR Tuning Center, HMR Tuning Center, Cobb Tuning as well as Diesel Tuning available. Provide installations of aftermarket performance modifications with attention to quality and detail.Quality you can trust, with Customer Service as our priority! Show less

A $1 million plus local privately held company, that is an exclusive Ducati Motorcycle dealership. Additionally this business has a subsidiary company, DNA Motorsports, which represents 30% of the company revenues. This business concept is my full design. I executed everyday hands-on leadership and management. This business also has a large parts and service volume. • Daily Management/Leadership Responsibilities• Hand-picked and trained all employees, establishing goals and… Show more A $1 million plus local privately held company, that is an exclusive Ducati Motorcycle dealership. Additionally this business has a subsidiary company, DNA Motorsports, which represents 30% of the company revenues. This business concept is my full design. I executed everyday hands-on leadership and management. This business also has a large parts and service volume. • Daily Management/Leadership Responsibilities• Hand-picked and trained all employees, establishing goals and objectives/targets for all. Included Sales Manager, Service Techs and Parts Manager • Worked with the Comptroller to review departmental forecasts to ensure consistency with annual projections.• Conducted quarterly employee assessments to ensure all procedures and company policies were being followed and improved courses of action where necessary.• Created positive team building activities, regular compensation reviews and assured all employees were empowered with support for all aspects of their roles.• Maintained the monthly financial statement to ensure it is complete, accurate and submitted on time to the principles.• Established and maintained a solid working relationship with lending institutions, vendors, manufacturer personnel to ensure the best pricing and volume discounts.• Parts and Service Management• This division of the company represented 50% of our sales. • Established all functions of the Parts Division. Fully set-up the parts management software.• Maintained all inventories • Established a solid relationship with our customers to ensure repeated service business.• Focused on any customer complaints that department managers were unable to rectify and took the necessary steps to resolve them in an efficient and cost effective manner, as well as retain that customer’s loyalty. Show less

Carolina Euro Motorcycles is a major motorcycle dealership in the Greensboro, NC area. During my employment they featured BMW, Ducati, and other major motorcycle brands. They have now become an exclusive BMW dealership. Their focus was motorcycle sales, service and parts distribution. • Establish solid customer relationships to diagnose vehicle problems, and to discuss work to be… Show more Carolina Euro Motorcycles is a major motorcycle dealership in the Greensboro, NC area. During my employment they featured BMW, Ducati, and other major motorcycle brands. They have now become an exclusive BMW dealership. Their focus was motorcycle sales, service and parts distribution. • Establish solid customer relationships to diagnose vehicle problems, and to discuss work to be performed and future repair requirements. Examined vehicles to determine wear and extent of damage or malfunctions.• Increased profitability of service department by 25%, focusing on increasing productivity and efficiency.• Testing and adjusting repaired systems to meet manufacturers' performance specifications.• Ensured the service technical area was in excellent condition in regard to cleanliness, safety, and equipment condition, and conducting periodic spot checks to maintain high-quality service. • Completed warranty pre-authorizations in accordance to policies and procedures, outlined in the Ducati Dealer Manual set forth by Ducati North America, to expedite parts ordering and repairs in an efficient manner.• Managed continuing education for staff to ensure courses are completed within a timely manner to adhere to Ducati North America requirements.• Coordinating logistics and requirements for training courses.• Worked with the Service Area Manager and Regional Business Manager to stay abreast of trends and new service bulletins/issues relevant to the market. Show less

REI is a multi-million dollar retailer that offers quality outdoor gear for the camping, outdoor recreational enthusiast. They are a nationally known retail chain that has a focus on community service and outreach. • Facilitated customer service and sales service training for new employees. Encouraged and trained staff to facilitate public presentations.• Designed and set corporate… Show more REI is a multi-million dollar retailer that offers quality outdoor gear for the camping, outdoor recreational enthusiast. They are a nationally known retail chain that has a focus on community service and outreach. • Facilitated customer service and sales service training for new employees. Encouraged and trained staff to facilitate public presentations.• Designed and set corporate guideline procedures to maximize efficiency and profitability for new stores.• Managed store event planning and communication exchange events for successful participation by vendors, customers and employees. Developed relationships with key local media contacts for communication of events. Created and maintained social media page content for store events and outreach communication. • Facilitated the nomination of local non-profits for grants.• Maintain a maximum return on investment for yearly budget, store funds, and donations for locations. • Leveraged market outreach and event opportunities. Show less

• Manage firm’s operational efficiencies, policies, objectives and initiatives. Followed established operating procedures to mitigate risk. Responsibilities included management of the daily activities of operational unit. Staff management of 21 individuals. Work with management to establish training center strategy and initiatives. Performed needs analysis for employees to maximize productivity with match in training program design. Maintained client database and relationship management.… Show more • Manage firm’s operational efficiencies, policies, objectives and initiatives. Followed established operating procedures to mitigate risk. Responsibilities included management of the daily activities of operational unit. Staff management of 21 individuals. Work with management to establish training center strategy and initiatives. Performed needs analysis for employees to maximize productivity with match in training program design. Maintained client database and relationship management. • Manage activities of technician staff and production levels. Maintain and develop communication lines with telephone service providers. Develop procedures to troubleshoot programming and hardware errors through a dedicated escalation process. Pursue and oversee new business development through marketing and referrals. Client database and relationship management. Staff management of 18 office staff and 42 field technicians. Show less