Bob Caputo Email & Phone Number

Nyny

‣Coordinates small and large departmental moves relating to IT - including evaluating needs, cabling, IT infrastructure (switches and servers), telephony, desktop; coordinating the move of MACs, PCs, printers, and peripheral equipment.‣ Preparing detailed project work documents based upon input from the customer, from-to list. Including, but not limited to issuing and monitoring Purchase Requisitions, Inventory Management, Resource Scheduling, development of from/to list for relocations… Show more ‣Coordinates small and large departmental moves relating to IT - including evaluating needs, cabling, IT infrastructure (switches and servers), telephony, desktop; coordinating the move of MACs, PCs, printers, and peripheral equipment.‣ Preparing detailed project work documents based upon input from the customer, from-to list. Including, but not limited to issuing and monitoring Purchase Requisitions, Inventory Management, Resource Scheduling, development of from/to list for relocations and monitoring project budgets for variance/risks.‣Liaison link between facilities, the client and desktop, telecom groups, providing budgets and review quotes and invoices for the facilities group gathered with the input of the other groups. Set the move schedule and deal with the client on individual concerns – equipment placement and other issues in or out of IT scope. Show less

Kearny Nj

‣ Running Booster Club Executive Board and General Meetings on a monthly basis.‣ Working with Microsoft Word, Excel and PowerPoint submitting letters for fund raising activity and producing Booster Club Budget and activity reports.‣ Managing fund raising activities, Ad Campaign projects, apparel sales, and-year end award events.‣ Interactive skills displayed with the coaching staff, players, booster members and local businesses.

Infrastructure technology specialist with expertise in data network, voice support, hardware trouble shooting and resolving infrastructure and network issues. Evaluated, developed and implemented viable network backup solutions. Liaison with customers, vendors, contractors, service providers and senior project managers for enterprise wide data and voice projects. Recognized for assessment, analysis, design, development, implementation and testing of data and voice solutions. Self-motivated… Show more Infrastructure technology specialist with expertise in data network, voice support, hardware trouble shooting and resolving infrastructure and network issues. Evaluated, developed and implemented viable network backup solutions. Liaison with customers, vendors, contractors, service providers and senior project managers for enterprise wide data and voice projects. Recognized for assessment, analysis, design, development, implementation and testing of data and voice solutions. Self-motivated showing initiative and exceptional follow-up in addition to strong analytical and problem solving skills. Superb communication skills, with the ability to convey concepts and ideas also managing project expectations, scope, risk and status Show less

Monitored Digital Workflow and Service Center trouble reporting queues (20 to 30 tickets daily) for data and voice network issues (break fix) enterprise-wide. • Reduced user callback rate 20% by accurately assessing root cause of technical issues and implementing appropriate solutions.• Replaced outdated ISDN backup solution with high speed DSL or cable with increased bandwidth to be used in the event of main data T1 failure or maintenance. Change was done enterprise-wide providing an… Show more Monitored Digital Workflow and Service Center trouble reporting queues (20 to 30 tickets daily) for data and voice network issues (break fix) enterprise-wide. • Reduced user callback rate 20% by accurately assessing root cause of technical issues and implementing appropriate solutions.• Replaced outdated ISDN backup solution with high speed DSL or cable with increased bandwidth to be used in the event of main data T1 failure or maintenance. Change was done enterprise-wide providing an annual savings of $50k.• Completed refresh of older digital PBX technology with VOIP solutions for three remote facilities, increasing productivity. Designed and implemented three new facility start ups with VOIP solutions ranging from 35 devices to 125 devices. All activity was conducted successfully managing a project budget of $300k while transitioning to the Operations Group.• Created temporary solution to reroute calls over local trunks and limit disruptions while a voice T1outage was being repaired by the service provider. • Performed excellent data network, voice support, hardware, network trouble shooting and resolution of infrastructure and network issues. Skill level accommodates Help Desk Service Level 2 support meeting SLA response times of one, four or eight hours depending on the severity level reported. • Conducted remote diagnostics, determined root cause, documented root cause and processed necessary change request. Resolved all issues within contracted Service Level Agreement response times, with minimal production interruptions. Show less

Voice/data planning design installation support remote facilities

Provided lead roll with new start ups, closures, and support for all voice and date requirements at facilities across the enterprise nationwide.• Collaborated with internal clients, vendors, contractors, service providers and senior project managers. Coordinated planning and implementation, successfully completing large-scale, high priority enterprise wide data and voice projects.• Successfully managed hands on data and voice infrastructure installations ranging between 4 to 8 new… Show more Provided lead roll with new start ups, closures, and support for all voice and date requirements at facilities across the enterprise nationwide.• Collaborated with internal clients, vendors, contractors, service providers and senior project managers. Coordinated planning and implementation, successfully completing large-scale, high priority enterprise wide data and voice projects.• Successfully managed hands on data and voice infrastructure installations ranging between 4 to 8 new facility start ups each calendar year. Coordinated efforts of service providers, hardware providers, wiring contractors and general contractors and met critical time lines and deliverables. Coordinated all vendor orders, installation of outside services, wiring, and system configuration, programming, testing and cutover. All installations were delivered on time managing a budget of $40k up to $150k.• Completed service provider disconnects and billing cancellations, data and voice hardware de-installation, moves and any necessary maintenance cancellations. All activities completed successfully meeting critical time lines.• Supported all 98 remote facilities regarding daily data and voice problems and adds, moves and changes. Facility size ranged from 25 to in excess of 300 people.• Planned and organized replacement of older Token Ring technology with Ethernet technology for 98 branch locations nation wide. Project was completed six months ahead of schedule below a budget of $2M and increasing companywide productivity. Show less

Voive/data planning desing installation support branch warehouses

Bs, Business Management

Bachelor Of Science, Business Management