Bob Caruso Email & Phone Number

St Petersburg, Florida, United States

Orchid Black is a boutique advisory of former CEOs, CROs, CMOs, strategy execs, and board members. We are accomplished operators with an investor mindset and deep M&A experience. Like an orchid, a company’s maximum value emerges from cultivating growth. Orchid Black’s unique business model not only accelerates value, but aligns our compensation with our partners' success. We invest together, betting on a collective vision, using shared skills and expertise.

Tampa/St. Petersburg, Florida Area

Leadership of North American $40 million industry focused Microsoft Dynamics 365 practice.

Tampa/St. Petersburg, Florida Area

Led a team of 12 Client Partners in North America devoted to working exclusively with the most significant and complex clients ensuring a unified customer experience. Brought a broad perspective to C-Level executives assisting them in developing transformative strategies then translating those strategies to operational action.

Tampa/St. Petersburg, Florida Area

DXC Technology is a global leader in Digital Transformation. Working closely with senior executives focused on bringing their organizations to new heights we develop digital transformation strategies enabled by the latest Microsoft Dynamics 365 platform.

Greater Los Angeles Area

Founded in 1998, Tribridge is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through Cloud Computing, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Portals & Collaboration, Custom Software Development and Security & Infrastructure. With a focus on industry solutions and deep experience implementing Microsoft, Cornerstone OnDemand and other enterprise technologies, the Tribridge team operates with an unwavering commitment to provide exceptional service and support, drive measurable results and build lasting partnerships with our customers.Work hand-in-hand with client senior executives to identify opportunities for business process improvement and lead those initiatives resulting in measurable business improvements.I work closely with clients to understand their business strategies and oversee development and execution of enterprise-wide solutions.

Greater Los Angeles Area

Customer Experience (CX) LeaderEnchanting Customers drove my practice. Sharing tools, techniques and enthusiasm for building personal relationships with customers grew revenue through deepening advocacy. Every situation is an adventure, every solution is uniquely tailored to provide maximum impact. Work directly with C-Level executives to envision, engage, energize and enable complex strategic customer experience (CX) transformation. from vision to service standards to real change in behavior.Serving customer focused organizations of all shapes and sizes (B2C, B2B, Government, Non-Profits)Led the development of Customer Strategy, Change Strategy, Voice of the Customer Research and Organization Design assisting clients in achieving their goal of true customer advocacy.

Orange County, California Area

Leadership of management consulting practice focused on building customer intimacyDevelopment of Voice of the Customer programs for Fortune 500 companiesDevelop and lead strategic direction for internal transformation program.Executive business development.Consulting methodology development and deploymentThought leadership developmentStrategic marketing development

USAF Reserve Retired 2008. Fighter aircrew, Commander USAF Academy Admissions Liason (ALO)

Orange County, California Area

Led 18 month CRM expansion product development effort focused on bringing together attest, tax, consulting and other service line capabilities. Resulting iFocus product offering generated over $100 million in nationwide revenues. Primary activities included methodology development, internal collaboration efforts to bring together disparate groups, management of internal funding efforts as well as national rollout program.Key leadership team member brought on board to build consulting presence in the entertainment industry. Contributions included development of critical client relationships at major motion picture studios. Development of post-production services product line to include anti-piracy consulting services. Our entertainment practice grew from $8 million to over $65 million in three years

Greater Los Angeles Area

Led development of national Customer Relationship Management (CRM) practice.

Greater Los Angeles Area

Leadership of West Region Customer Solutions practice. Responsible for business development, recruiting, project development, deployment and management.

Led Customer Relationship Management (CRM) business responsible for business development, thought leadership, staffing and recruiting. Responsible for $30 million in revenues and 38 professionals at PriceWaterhouseCoopers.Led multiple Customer Relationship Management (CRM) projects. Provided project leadership over technology, process and organizational transformation activities spanning order management, customer management and sales management. Industries include dot-com startups, high technology, telecommunications and entertainment.

Greater Los Angeles Area

Directed change management and business process redesign activities associated with a company-wide reengineering of a $500-million aircraft manufacturer. Conducted change management workshops for project team and steering committee members and developed a change implementation plan to ensure the inclusion of existing company culture in changes. Trained project teams in process mapping, analysis and identification of key drivers. Facilitated visioning session for future state

Ma, Educational Leadership

Activities and Societies: Assistant Director of Sports MedicineAssociate Director of the Great Plains Sports Medicine Foundation

Ba, Biology

Activities and Societies: Sports Medicine Staff, Resident Assistant

Physiology

Activities and Societies: Sports Medicine Staff

Education record