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Strategic, creative, wildly passionate business transformation executive with a proven track record of success in driving global cultural and digital transformations.Effective at securing consensus and commitmentA practical leader of strategic transformation, large project management, and customer experience development. Highlights* 50+ Keynote Speaking Events at events sponsored by Fortune 50 companies and major universities* 30 + published articles and white papers on the topics of Customer Experience Management, Organization Transformation and Customer Insights.* Executive level advisor at the CEO, COO, CFO and CIO level in Retail, High Technology, Pharmaceutical,, Entertainment and Financial Services industries.* Fluent in multiple software solution packages including Microsoft Dynamics 365, SAP, Oracle, JD Edwards, Agile, OMP.
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Managing PartnerOrchid.Black Apr 2020 - PresentSt Petersburg, Florida, United StatesOrchid Black is a boutique advisory of former CEOs, CROs, CMOs, strategy execs, and board members. We are accomplished operators with an investor mindset and deep M&A experience. Like an orchid, a company’s maximum value emerges from cultivating growth. Orchid Black’s unique business model not only accelerates value, but aligns our compensation with our partners' success. We invest together, betting on a collective vision, using shared skills and expertise.
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Industry Lead -Technology, Media & TelecommunicationsDxc Technology Aug 2019 - May 2020Tampa/St. Petersburg, Florida AreaLeadership of North American $40 million industry focused Microsoft Dynamics 365 practice. -
Client PartnerDxc Technology Jun 2017 - Aug 2019Tampa/St. Petersburg, Florida AreaLed a team of 12 Client Partners in North America devoted to working exclusively with the most significant and complex clients ensuring a unified customer experience. Brought a broad perspective to C-Level executives assisting them in developing transformative strategies then translating those strategies to operational action.
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Business AdvisorDxc Technology 2017 - Apr 2018Tampa/St. Petersburg, Florida AreaDXC Technology is a global leader in Digital Transformation. Working closely with senior executives focused on bringing their organizations to new heights we develop digital transformation strategies enabled by the latest Microsoft Dynamics 365 platform.
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Client PartnerTribridge Jan 2014 - Aug 2019Greater Los Angeles AreaFounded in 1998, Tribridge is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through Cloud Computing, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Portals & Collaboration, Custom Software Development and Security & Infrastructure. With a focus on industry solutions and deep experience implementing Microsoft, Cornerstone OnDemand and other enterprise technologies, the Tribridge team operates with an unwavering commitment to provide exceptional service and support, drive measurable results and build lasting partnerships with our customers.Work hand-in-hand with client senior executives to identify opportunities for business process improvement and lead those initiatives resulting in measurable business improvements.I work closely with clients to understand their business strategies and oversee development and execution of enterprise-wide solutions. -
Managing DirectorEndeavor Management Jan 2009 - Jan 2014Greater Los Angeles AreaCustomer Experience (CX) LeaderEnchanting Customers drove my practice. Sharing tools, techniques and enthusiasm for building personal relationships with customers grew revenue through deepening advocacy. Every situation is an adventure, every solution is uniquely tailored to provide maximum impact. Work directly with C-Level executives to envision, engage, energize and enable complex strategic customer experience (CX) transformation. from vision to service standards to real change in behavior.Serving customer focused organizations of all shapes and sizes (B2C, B2B, Government, Non-Profits)Led the development of Customer Strategy, Change Strategy, Voice of the Customer Research and Organization Design assisting clients in achieving their goal of true customer advocacy. -
Executive DirectorJ.D. Power And Associates Jan 2006 - Jan 2009Orange County, California AreaLeadership of management consulting practice focused on building customer intimacyDevelopment of Voice of the Customer programs for Fortune 500 companiesDevelop and lead strategic direction for internal transformation program.Executive business development.Consulting methodology development and deploymentThought leadership developmentStrategic marketing development -
MajorUsaf 1981 - 2008USAF Reserve Retired 2008. Fighter aircrew, Commander USAF Academy Admissions Liason (ALO) -
Sr ManagerDeloitte Mar 2002 - Dec 2006Orange County, California AreaLed 18 month CRM expansion product development effort focused on bringing together attest, tax, consulting and other service line capabilities. Resulting iFocus product offering generated over $100 million in nationwide revenues. Primary activities included methodology development, internal collaboration efforts to bring together disparate groups, management of internal funding efforts as well as national rollout program.Key leadership team member brought on board to build consulting presence in the entertainment industry. Contributions included development of critical client relationships at major motion picture studios. Development of post-production services product line to include anti-piracy consulting services. Our entertainment practice grew from $8 million to over $65 million in three years -
PrincipalNextera Enterprises Jan 2001 - Feb 2002Greater Los Angeles AreaLed development of national Customer Relationship Management (CRM) practice. -
PrincipalCsc Consulting Mar 2000 - Jan 2001Greater Los Angeles AreaLeadership of West Region Customer Solutions practice. Responsible for business development, recruiting, project development, deployment and management. -
Principal ConsultantPricewaterhousecoopers Mar 1994 - Mar 2000Led Customer Relationship Management (CRM) business responsible for business development, thought leadership, staffing and recruiting. Responsible for $30 million in revenues and 38 professionals at PriceWaterhouseCoopers.Led multiple Customer Relationship Management (CRM) projects. Provided project leadership over technology, process and organizational transformation activities spanning order management, customer management and sales management. Industries include dot-com startups, high technology, telecommunications and entertainment. -
Executive Advisor-Org DevelopmentRockwell-North American Aircraft Aug 1987 - Mar 1994Greater Los Angeles AreaDirected change management and business process redesign activities associated with a company-wide reengineering of a $500-million aircraft manufacturer. Conducted change management workshops for project team and steering committee members and developed a change implementation plan to ensure the inclusion of existing company culture in changes. Trained project teams in process mapping, analysis and identification of key drivers. Facilitated visioning session for future state
Bob Caruso Education Details
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Educational Leadership -
Physiology
Frequently Asked Questions about Bob Caruso
What company does Bob Caruso work for?
Bob Caruso works for Orchid.black
What is Bob Caruso's role at the current company?
Bob Caruso's current role is Managing Partner at Orchid.Black.
What is Bob Caruso's email address?
Bob Caruso's email address is bc****@****gmt.com
What is Bob Caruso's direct phone number?
Bob Caruso's direct phone number is +171480*****
What schools did Bob Caruso attend?
Bob Caruso attended Bradley University, Massachusetts College Of Liberal Arts, Michigan State University, St. John's Prep.
Who are Bob Caruso's colleagues?
Bob Caruso's colleagues are Bob Caruso, Glenn Schwartz, Naveed Qadri, Busisiwe Thafeni, Jim Barnish, Frank Donny, Anthony Siragusa.
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