Robert Duggan work email
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IT leader with over 30-years of experience delivering large scale, high visibility programs and projects. A versatile executive and team builder who has achieved a strong record of success through a combination of sound business judgement and technical skills. I achieve results by building productive business relationships with my clients coupled with strong project management expertise. My track record of success has consisted primarily of large, high risk business transformation projects in the insurance and healthcare sectors. Key Strengths:1. Comfortable in leading change and the uncertainty around it2. Adept at building and managing high performing teams3. Leader with the ability to communicate and influence in a down-to-earth and straightforward style4. Decisive and sound decision maker Core Competencies:Technology Delivery: Program Management, Project Management, PMO, Business Architecture, Solution Architecture, Requirements Analysis, Agile Methodology, Vendor Management, Contract Negotiation, Executive Steering Committees, Team Leadership, Change Management, Software Selection, Gap Analysis, Integrations, Big Data, Date Warehouse, Data Marts, Data Lakes, Cloud Computing, Rally Software, Visual Studio, Jira, Microsoft Project, Microsoft Office, Guidewire Suite, Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire ClaimCenter, Guidewire Cloud, Guidewire Data Hub, Duck Creek, Salesforce, CaspioBusiness Expertise: Change Management, Large Team Leadership, Mergers and Acquisitions, Operations Management, Packaged System Implementations, Financial Management, Budgeting, General Ledger, Banking, Insurance Policy Administration, Rating, Product Owner, Premium Billing, Claim Administration, Agency Management, Personal Lines Insurance, Commercial Lines Insurance, Workers Compensation, Specialty Lines Insurance, Run-off Insurance, Disability Lines, Medical Cost Containment, PPO Networks, Physician Networks, NCCI, ISO
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Engagement ManagerGuidewire SoftwareEstero, Fl, Us -
Program ManagerGuidewire Software Aug 2020 - Present -
Part-Time Chief Information OfficerVeritas Medical Evaluation & Review Feb 2017 - Aug 2020Winchester, Massachusetts-Spearheaded the design of a cloud-based workflow system to manage the Veritas medical evaluation process- Facilitated the vendor selection process- Collaborated with vendors to design, develop, test and implement the system- Manage enhancement requests with vendors as needed- Lead the annual security audits and other compliance issues as required
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Program ManagerEnstar Group Jan 2017 - Aug 2020United States- Led a multinational, 70-member team in the US, UK, and India to deliver a large scale $25 million program to implement and integrate Guidewire ClaimCenter 9 for Enstar US- Orchestrated the development of a shared IT service model between Enstar and Allianz Reinsurance including estimating scope, contract negotiation, selection of third-party integration partners, program execution and the transition to Enstar IT support- Transitioned and integrated 10 commercial lines of business onto the ClaimCenter platform- Streamlined vendor relationships with system integration partners Guidewire, Ernst and Young, Business Agility, HTC, Tallan and Cognizant- Introduced an agile software methodology into the Enstar system development life cycle in collaboration with system integration partners and internal PMO- Launched a new document generation software, a new Hadoop data hub and a new document management infrastructure as part of the program- Consulted on three subsequent run-off insurance book acquisitions- Improved efficiency and performance through the hiring and mentoring of Enstar internal staff- Produced and presented periodic executive briefings on program status -
Principal ConsultantStandards Based Consulting Llc Oct 2010 - Aug 2020United States- Independent consultant specializing in Property & Casualty insurance operations and large scale IT Implementations- Clients include insurance carriers, TPAs, medical practices, independent agencies, and service providers- Extensive experience improving insurance processes such as policy administration, premium billing, quoting, claims processing, claims management and medical cost containment
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Business ArchitectWillis Towers Watson Sep 2015 - Jan 2017Nashville Metropolitan Area- Facilitated the design of solutions required to support the integration of a major merger as a liaison between IT and businesses- Designed broker applications for the North American Data Program as part of the $90 million Skyline operational improvement program- Coordinated design efforts with delivery partners Cognizant and Capgemini -
Program ManagerNjm Insurance Group Aug 2011 - Sep 2015Trenton, New Jersey, United States- Led a multinational, 80-member team in the US, Ireland, and India with a $30 million budget to manage a multi-phased Guidewire PolicyCenter and BillingCenter implementation and legacy data migration effort for NJM’s $1.2 billion personal and commercial book of business- Defined program scope and governance for the initial $500 million Workers Compensation program in collaboration with NJM business and technical teams- Introduced and fostered an agile delivery methodology for the program in collaboration with NJM stakeholders and vendor Guidewire- Delivered the data migration and financial reporting as co-program manager for phase two of the $750 million Personal Auto & Homeowners implementation through mentoring of staff and system integration partners HCL and Guidewire- Designed the financial reporting infrastructure through the creation of a PolicyCenter “reference implementation”- Facilitated the executive steering committee meetings and interfaced with NJM senior management throughout the program -
Vice President Of OperationsBmegateway Jan 2009 - Sep 2010Boston, Massachusetts, United States- Led a team of 4 directors and 50 staff members to manage the operations and P&L to deliver medical cost containment services to the insurance marketplace- Identified new products and expanded into the Southeast, Midwest, and Middle Atlantic regions -
Director Of ConsultingCgi-Usa Aug 2007 - Dec 2008Greater Boston- Directed business development strategy to grow CGI's $60 million Massachusetts Auto Business Process Outsourcing business- Marketed new products and services to national and regional insurance companies -
Avp Of ClaimsSafety Insurance May 2003 - Jul 2007Boston, Massachusetts, United States- Led a staff of 6 claim managers and 70 adjusters to re-engineer the $350 million casualty claims business processes after company IPO - Reduced claim settlement and expense payments by 10% over three years -
Avp Agent SystemsSafety Insurance May 2002 - May 2003Boston, Massachusetts, United States- Led a staff of 6 account representatives to introduce and train independent agents on Safety’s technology platform. - Presented Safety's technology initiatives at national conferences, and before the US Congress. This included ACORD, the IIABA Agents Counsel on Technology, and the Insurance Technology Coalition -
Avp Management Information SystemsSafety Insurance Aug 1992 - May 2002Boston, Massachusetts, United States- Led a 40-member team to manage application development, packaged software implementation, telecommunications and customer relationship management (CRM) within a $20 million IT budget -
Project ManagerPioneer Investments Oct 1986 - Jul 1992Boston, Massachusetts, United States- Managed various systems projects at the service company for Pioneer Investments. Projects included automation of accounting systems, implementation of workflow management and imaging systems, and creating mutual fund companies in Poland, Russia & India
Robert Duggan Skills
Robert Duggan Education Details
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Finance, General -
Economics
Frequently Asked Questions about Robert Duggan
What company does Robert Duggan work for?
Robert Duggan works for Guidewire Software
What is Robert Duggan's role at the current company?
Robert Duggan's current role is Engagement Manager.
What is Robert Duggan's email address?
Robert Duggan's email address is rd****@****ing.com
What is Robert Duggan's direct phone number?
Robert Duggan's direct phone number is +133936*****
What schools did Robert Duggan attend?
Robert Duggan attended Suffolk University, Westfield State University.
What skills is Robert Duggan known for?
Robert Duggan has skills like Business Analysis, Vendor Management, Sdlc, Program Management, Management, Leadership, Process Improvement, Business Process, Crm, Insurance, Project Management, Consulting.
Who are Robert Duggan's colleagues?
Robert Duggan's colleagues are Yan Zhang, Sudhir Adhikari, Satyavathi Suggala, Claire Mcnamee, Hilal Yılmaz, Hugh Gallagher, Judith O'farrell.
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Robert Duggan
Brooklyn, Ny2seattleu.edu, hotmail.com1 +120672XXXXX
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Robert Duggan
Greater Houston4gmail.com, yahoo.com, swn.com, swn.com4 +183279XXXXX
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Robert Duggan
Executive Leader | Talent Optimization | Growth Accelerator | Culture Builder | Coach, Mentor, Servant Leader | Process Disruptor | Forever Buffalonian | #GsdBuffalo-Niagara Falls Area -
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