Robert Held Email & Phone Number

Texas, United States

Houston, Texas Area

Job Synopsis: I have consulted with organizations from 900 to 5500 employees covering Public Sector (Cities, Counties, States, and School Systems), Healthcare and Manufacturing verticals. During these engagements, I have worked with the customer to satisfy business needs by using and applying capabilities of the software. I have assisted and guided.

Job Synopsis: I worked with customers to scope business needs, discuss best practices, recommend process improvements, configure and train IT and end-users on software. I was in charge of taking the customer from the installation process through operating the software in a live environment. I assisted customers with data mapping and importing into the new.

Job Synopsis: I consulted with senior management, IT Staff and end-users at colleges and universities across the US (200+ sites) to maximize software efficiency and determine best business practices. This was on client/server environment using SQL Server 2005 database. I was knowledgeable in all ERP modules to make sure all departments were properly.

Job Synopsis: I excelled in software training and support for all ERP modules in proprietary Higher Education software and Microsoft Office products via phone, in-person and class room environments to customers across the United States. I was able to learn all ERP modules and become an expert in two platforms (SQL and AS/400) in less than 6 months. I was.

Job Synopsis: I was in charge of the coordination of software design and installation for new and current customers, including training and data conversion for colleges and universities implementing Higher Education software. I managed up to 15 simultaneous projects in different phases of implementation using Project Scheduler. I maintained communications.