Residential Mortgage Sales
Stanford University Federal Credit Union
Stanford, Ca
SUFCU is a full service financial institution owned and operated by the more than 47,000 members of the Stanford Community, including Stanford University, Stanford Hospital, Lucile Packard Children’s Hospital and Stanford Linear Accelerator Center.Residential Mortgage Sales • Strategically developed residential mortgage business for a full-service financial institution with 40,000 members (staff, alumni, students, etc.), closed thousands of loans ranging from $150K-$7M throughout the U.S.• Increased business by creating promotional materials, produced a mortgage guide, offered home buying seminars, driving multimedia promotional strategies, designed multiple marketing programs, policies, procedures and performance metrics.• Recruited talented and well-qualified personnel, conducted training and evaluated employee performance, executed accurate and timely accounting, record keeping and reporting.• Exceeded program sales goals for reverse mortgages and 100% financing for first-time buyers, reduced loan delinquencies by 27% and enhanced customer satisfaction rates by 24%.• Tasked to serve on the Internal Asset Review Committee, forged positive and useful relationships with the FNMA, FHA, VA and Cal Vet agencies, title companies, brokers and lenders, which increased customer satisfaction and retention.