Robert Keene Email & Phone Number

Possesses extensive experience as a senior systems service and business management analyst, network engineer and team builder, primarily in the telecom industry; background has also encompassed leadership of Training, Technical Support Departments and Field Service organizations. Adept at designing, testing, implementing and measuring the performance of high-level business and detailed software systems solutions and processes with multimillion-dollar impact. Capably enhances service delivery while reducing costs. Regarded as an extremely effective technical consultant and end-user trainer. Skilled in communicating complex requirements, strategies and results to stakeholders at all levels. Expertise spans:- Telecommunications Sales performance monitoring, analysis, reporting and reports automation- Service delivery applications and tools design- Centralized and distributed software solutions deployment and field service engineering- Applications and inventory data analysis- Large-volume provisioning systems data analysis and inventory management- SQL on Oracle, MySQL, DB2, Informix, Sybase, and Microsoft databases- MS Access Visual Basic Applications and Tools development and analysis- MS Excel data loading, format, filtering, formulas, pivots, charts, data exports, and macros- LANS, WANS on TDM, DSL & Ethernet Access using Private Line, Frame Relay, Internet & ATM servicesCertification: ITIL v3 Foundation Certificate in IT Service Management, AXELOS Global Best PracticesContact Information: keenerobert@hotmail.com

Listed skills include Consulting, Channel, Suppliers, Ibm, and 131 others.