Robert Leger Email & Phone Number

Southern California

Corona, Ca

Sr. Project Manager, Process Improvement• Managed successful ITIL-based process improvement efforts in Incident Management, Request Fulfillment, Service Engagement and Transition Support.• Developed detailed process flows, Project Charters, Communications Plans, detailed MS Project plans for all projects.• Conducted Process Improvement training sessions for Process Owners and Managers.• Designed and conducted Survey Monkey surveys to collect Voice of the Customer feedback on process design and improvement focus areas. Environment: ITIL, Excel, SharePoint, MS Project, Visio, Office, Lotus Notes

At Kaiser Permanente In Pasadena, Ca

Created plans and managed implementation for successful rollout of multi-million dollar, multi-year software project.Tracked multiple emergency and routine change releases to software project.Facilitated SharePoint and PowerPoint-based daily tracking of project change requests.Facilitated SharePoint and Survey Monkey-based surveys and interviews for project implementation Lessons Learned.

Port Hueneme, Ca

Developed and released multiple configuration management plans, CSA logs, and release management processes.Implemented and populated configuration management repository to contain and process data from multiple projectsDeveloped multiple software and business improvement processes as part of dedicated Process Improvement team.Managed multiple change request implementations on government projectsTrained in Software and Enterprise Configuration Management by International Society of Configuration Management

Developed and taught requirements management, software maintenance, and change process courses*Performed in-depth data analysis using Asset Center, Remedy, and Excel pivot tablesSupported multiple projects using CaliberRM Requirements and StarTeam Artifact, Source Code Management Developed use cases, sequence diagrams, activity diagrams, context diagrams, and component diagrams for multiple scenarios in creation of course in Requirements Elicitation Using UMLCompleted more than forty hours of self-initiated Project Management training

Supported program integrating military Link 11, Link 16, VMF message for multiple weapons platforms and operational scenarios using TENA middleware and developed using UML methodology*Developed and managed configuration management plan and processes, peer review process, risk and action item tracking, using StarTeam. Produced interface requirements specifications, design documents, testing plan, program management plan.

Increased productivity by providing central process document repository intranet site.*Prepared network process, management and infrastructure documents. Created Information Security, disaster recovery, incident response policies, IT groups Vision Document.

Produced training, proposals, project plans, requirements documents, system description documents. Managed programmer support staff on multiple public agency accounts. Interviewed multiple government agencies and service organizations to develop Internet project requirements.

Documented large Internet software project in compliance with SEI/CMM methodology. Teamed with multi-disciplinary group to develop extensive manufacturing / engineering logical data model. Conducted extensive process reviews with subject matter experts to revise engineer procedures. Designed integrated processes project involving manufacturing, design, provisioning, and logistics.

Analyzed customer documentation needs to produce manuals and test plans. Traveled to Spain to ensure customer satisfaction and accuracy of project documentation.

Master Of Arts Degree, Communication

Study Towards Ma, Computer Science

Bachelor Of Arts Degree, Communications