Leading a team of 50 professionals that recovered tens of millions of dollars for national companies, with consistent year-over-year growthAccomplishments• Top 25 Most Influential Collection Professionals in the Nation: Collection Advisor (2005/2006)• EY Entrepreneur of the Year-Finalist in New Jersey and Pensylvania• 6-time winner-South Jersey Top 25 Fastest Growing companies• 9-time winner-Philadelphia 100 Fastest Growing companies• Inducted to the CEO Hall of Fame for Philly Top 100• Past President-Entrepreneur's Forum of Greater Philadelphia (2009-2015)• Board of Directors-Greater Philadelphia Chamber of Commerce (2011-2015)

I am passionate about helping companies increase their financial performance by recovering uncollected receivables. Working with a diverse range of clients, I recover the most difficult past-due collections and train and improve upon the company’s staff and procedures. Here are 4 types of calls that all collection personnel need to master.1. Soft calls- are aking to initial calls to clients who are not presently past-due. Almost has a customer service feel to it.2. Full payment- Is exactly how it sounds. Full payment is asked for and expected on invoices that are past-due your companies existing terms.3. Partial payment- at the very least its good practice to request a partial payment on invoices which are past your companies terms- the idea is to get something on the books.4. Wire transfer- Is always the best form of remittance, it quick and best of all its cash in your bank account.Always Create a sense of URGENCY in all your customer/client contact via the telephone- Nothing beats a two-way communication with your customer.If your staff hasn't mastered the above calls for your customer's open invoices, I invite you to chat. Whether or not we work together, I am confident our call will be well worth your time. You can call or email me: 609.217.2063 | rleib47@gmail.com

I work closely with the CFO and collection team to:1. Sit with the collectors2. Assess the team3. Develop an improvement plan4. Design custom programs with cadence and scripts5. Train and coach the staff

I work with your team at your location to assess the issues, priorities, strategize with leadership, build process and an action plan. Short on resources? We can even implement the program for you.

Looking for a keynote speaker who is both dynamic and has an impact for CFOs and Collection teams? Let' chat. Email me at rleib47@gmail.com, call 609.217.2063 or schedule a call https://calendly.com/bob-leib/30min.