Robert (Bob) Long Email & Phone Number

Woodstock, Georgia, United States

Greater Atlanta Area

• Served in a highly visible and strategic role having a direct impact on the short and long term growth of the company. Provided strategic and tactical information systems (IS) direction that fit short and long term.
• Implemented Office 365 creating a more collaborative work environment.
• Partnered with all departments, provided leadership in the assignment of technical resources for the design, development, test, and implementation of IT solutions and services.
• Mentored support Team in methods to provide a creative, high technology support efforts that provided both innovative and practical business solutions.

• Served as trusted advisor to meet strategic objectives allowing corporations to operate more efficient-ly. Partnered with world-wide sales and delivery teams to implement managed IT solutions. Managed directly and via.
• Managed turn-around of financial troubled account by achieving 190% of internal revenue and 140% profitable targets.
• Developed and maintained client relationships, delivering services and bringing value to clients.
• Completed transition of people and processes while stabilizing computing environment, enabling client success and reducing costs.
• Created Project Management Office, allowing pro-active control of risks, issues and open communication.
• Re-engineered business processes and implemented SAP solution, modernizing financial systems.

• Directed Portfolio Accounts in Communication Sector. Acted as escalation for all actions and issues. Led team of Project Executives that managed individual accounts varying in size. Created project offices (PMO) to.
• Established win–win scenarios, reflected in re-signing or extending 5 contracts within 12-month period.
• Oversaw accounts of $90M revenue per year, closing contract extension of $240M.
• Managed delivery operations, achieving 100% of SLAs. Awards: 100% Club 2008, 2009

• Assigned to improve relationship between IBM and clients. Contract included support of Client’s customers via world-wide support and on-going maintenance plus release management.
• Migrated support from India to Philippines, providing stronger resources for solution.
• Negotiated 3-year contract, acting as R&D for development and releases of new functionality in application solution, reducing client cost, while retaining revenue stream.
• Supported client in marketing and sales efforts, showing long-term commitment to solution
• Built strong relationship with client, resulting in high-satisfaction scores on external surveys.Other IBM Roles Held: Principal – Travel Related ServicesProject Executive – Client / Program Manager – Transportation.