Bob Moeller Email & Phone Number

Oxnard, Ca, Us

Valencia, California, Us

Developed and executed the start-up of recruiting, learning & development, and quality assurance organizations. Moved organization from decentralized, to a centralized model in three countries. Developed and implemented recruiting, learning & development, and quality assurance service delivery models, with firmly embedded execution strategies. Partnering with the executive team to shape culture of Company through top grading talent, organizational development and talent management initiatives, and continuous improvement through quality assurance. Currently serving a team of 21 direct reports and through them, a full team of 40. - Designed centralization and growth model for Recruiting, L&D, and Quality Assurance departments resulting in 68% of headcount as billable.- Centralized recruiting team of 10, standardized nine recruiting channels, and developed internal SLA’s to satisfy current business demands. Improved sourcing volume by 24% in first 60 days, and improved time to fill ratios by 11%.- Centralized team of 12 Quality Assurance Coaches. Transitioned department from policing mentality to coaching and development mentality. Overall organizations quality has improved by 7% in first 60 days.- Designed and developed a strategic T&D plan, developed enterprise-wide competency model, and centralized a T&D function of 18 trainers.- Proven success in implementing Large Language Models (LLMs) for language translation, content summarization & presentation, and content generation. Comfortable utilizing both proprietary services and open source models. - Responsible for the design, development, and implementation of a two-level company Leadership Academy. - Designed & delivered company Train-the-Trainer process- Garnered $100K/year savings by implementing Learning Management System (LMS) strategy that Increased capacity from 200 to 1000 users and improved system utilization from 14% to 53% during first year.- Reduced redundancy & expenses 9% over first year

Atlanta, Georgia, Us

Ensuring customer satisfaction by improving individual, team and organizational performance. Leading the design, development and implementation effort for the companies’ largest international customers.- Designed, developed and implemented enterprise wide on-boarding and Train-the-Trainer programs- Leading FedEx Ground Management Training for entry level managers in 2021 & 2022- Leading Agero Roadside Training contract for Chrysler renewal in 2021

Miami, Florida, Us

Build organizational talent capability and capacity by delivering superior internal customer experiences for individual, team and organizational performance. Leading the West Region Talent Development team by providing training and talent development services for 6,000+ employees. - Responsible for the design, development and execution of national Executive Development Program (EDP) focused on SVP, EVP and ownership development. Subjects include strategy to action, finance, FAMILY values, Harvard case study and leader as coach.- Responsible for the design, development and execution of national Women’s Leaders Program (WLP) focused on management development from SVP level through Manager. Subjects include finance, DiSC & gender diversity, Harvard case study, getting a seat at the table, and negotiating skills.- Responsible for the design, development and execution of national Advanced Leaders Program (ALP) focused on management development from officer level through the director. Subjects include finance, revenue management, Proof & eCom, Harvard case study, and an engaging leadership model.- Developed and implemented standardized level 1 & 2 training evaluation process for Company- Manage a total team of 11 supporting 6,000+ employees generating $6.6B in annual revenue

Atlanta, Georgia, Us

Ensured customer satisfaction by building capability and capacity in individuals, teams and organizations. Leading the Direct Sales team in delivering training and talent development services for AT&T. - Designed, developed and implemented enterprise wide on-boarding and Train-the-Trainer programs- Secured AT&T Training contract renewal in 2015- Successfully grew approved headcount for team by 20% in preparation for a successful 2016- Designed, developed and implemented RCDA University

Seattle, Wa, Us

Developed and executed the start-up learning and talent development organization for NA Amazon Logistics. • From Day One, trained and shaped the culture of the organization through team leadership, development of courseware, in-person training delivery, continuous improvement plans and talent management initiatives• Bridged the connection between Technology, Launch and Operations teams• Reduced onsite dependency on training in favor of a scalable initiatives and self-service models that leveraged technology and eLearning• Trained the NA AMZL Logistics business from three Delivery Stations with an annual package run rate of 3M to a network of 31 Delivery Stations delivering 80M• Built and managed a team of 26 direct reports from the ground up• Responsible for the design, development and execution of AMZL Onboarding program• Responsible for the design, development and execution of vendor partner Onboarding programs. Worked with all vendor partners to train their leadership teams and drivers• Designed, developed and implemented eLearning Co-employment program utilized in USA, UK, and Mexico• Responsible for ensuring all Amazon Logistics end-users successfully implemented Amazon Logistics technologies and processes

Seattle, Wa, Us

Hired to develop and implement the start-up learning function for Amazon Logistics world-wide. Utilizing a team of five, we design, develop and implement blended learning solutions on a global scale to facilitate learning across all internal Amazon employees and all our third party vendor DSPs (Delivery Service Providers). Responsible for the simplification, scalability, and implementation of learning interventions ranging from technology enhancements and new technologies, to process improvements, and leadership development.

Helps large organizations create a learning and talent management solution that drives performance and impacts customer satisfaction, safety and profitability. Hired to design, develop and execute a global leadership academy. Responsible for creating world-class learning solutions uniquely suited for each client that engages executive level through front-line leaders. Develop balanced scorecards of key operating metrics tied to leadership development programs ensuring ROI, creating accountability and transparency.

Phoenix, Arizona, Us

Developed and executed the start-up learning and talent organization for 30,000+ employees. Partnered with the Chief Learning Officer (CLO) to develop and implement a corporate learning and talent development strategy to include leadership development, succession planning, and change management. Also partnered with the executive team to shape culture of Company through organizational development and talent management initiatives. Developed and managed a $4.6M budget. Built and managed a team of 11 direct reports and through them, up to 150 indirect reports (including multiple states and multiple lines of business) by utilizing a network of Subject Matter Experts. • Designed, managed and executed merger learning and talent strategy for cross functional integration during acquisition phase—achieved $120 million in cost savings in 2010 • Responsible for the development and execution of a company Leadership Academy (5,000+ graduates) focused on management development from officer level through the frontline supervisor. Subjects include leadership development, operational efficiency, financial focus, change management, customer experience, and growth through sales• Personally designed & delivered company Train-the-Trainer process to engage subject matter experts• Initiated executive level regulatory compliance steering committee in concert with EVP HR and EVP General Counsel to develop learning strategy, approve curriculum, and provide resources. Reduced litigation costs 12%• Garnered $200K/year savings by implementing Human Capital Management Systems (HCMS) software strategy that migrated organization to a blended learning approachPersonally responsible for HCMS including applications ranging from performance management to goal

Charlotte, Nc, Us

Accountable for developing strategic T&D plan in support of Company objectives. Centralized training and development function. Advised and counseled officer level management on training and development, organizational development and performance management issues. Developed and managed a budget of $1.8M. Led eight direct reports and one indirect. - Designed and developed a strategic T&D plan that incorporated the current and future direction of the Company, gained a consensus for the development of operational objectives, and centralized a T&D service delivery model. - Increased team deliverables and impact on organization by 18% over two years by leveraging new service delivery model for optimal results.- Reduced redundancy and expenses 11% over 2 years by leveraging centralized T&D model. Initiated executive steering committee for sales-related T&D events. - Interviewed and approved all external vendors used for training and development.

Us

Served as the HR business partner in Sacramento, Fresno and Riverside, CA, as well as Phoenix, AZ. Guided executives, directors, managers, and employees on various Human Resource issues. Investigated and resolved employee related issues such as sexual harassment, discrimination charges, and wage and hour claims. Also managed all exempt and non-exempt recruitment. Worked with field management team to maintain a union–free environment within the Call Centers through proactive union avoidance training and associate relations programs. Supervised HR professionals and a staff of 24. - Opened 3 new Call Centers in concert with the Call Center Director.- Secured Employment Training Panel (ETP) grant of $500,000+.

Bachelor Of Arts (B.A.), Communication, General

College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program