Robert C. Davis and Associates

Robert C. Davis and Associates (RCDA) – Contact Center Consulting, Training and Coaching • www.robertcdavis.net • 1230 Peachtree ST. NE Suite 1900 • Atlanta, GA 30309 • 888-392-RCDA (7232) • 678-259-9290 • Bob Davis direct 678-548-1775 Serving major corporations across North America and worldwide, RCDA is a change agent that helps our clients achieve their goals and sustain their success with an exclusive process we call The Quality Conversation. During COVID-19, our master trainers and coaches deliver remotely to work-from-home teams and in person when it is safe to do so. Our clients include AT&T/DIRECTV, Iron Mountain, ResMed, Police and Fire Federal Credit Union, Verizon and many others. The Quality Conversation – We base all we do on the principals of our exclusive Quality Conversation approach. The Quality Conversation is a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individual’s wants, interests and needs (WINs). It goes beyond building rapport to make an emotional connection and establish real trust. RCDA OnSite – Through our RCDA OnSite program, we provide support from our highly qualified consultants (Sales Champions) for vendor partner and owned-and-operated call center operations. Supported Rollouts – Many organizations find themselves with a robust new sales, retention or customer service program or new call flows ready to go, but they don’t have the resources to roll them out effectively across the enterprise. Often, they need it very quickly. If this is your situation, RCDA can provide 20 to 50 or more contract trainers and coaches for your owned-and-operated and vendor partner contact center operations to implement your new programs and call flows consistently and effectively with superior results. Customized Quality Conversation Programs – RCDA can also design and implement customized programs based on our exclusive Quality Conversation approach. And much more!