With over 40 years of experience and satisfied clients, I can tell you the key to success. Have a meaningful and mutually rewarding dialog that conveys a genuine interest in the wants and needs of the person on the line. Easily spoken, but it takes great skill to implement: Having your agents read from a script while not truly listening to what the customer is saying is simply not enough in today’s customer-focused environment. I provide customized training, coaching and consultation services to help clients dramatically improve sales, retention, customer service and customer experience results in their customer contact centers using an exclusive methodology called “The Quality Conversation.” Offerings include:• Situation analyses and consultation• Strategic sales, retention, customer service and customer experience models• Call-flow development and implementation• Training, coaching and follow-up By combining formal instruction and real-world application, I help companies CHANGE their culture, ACHIEVE better results and SUSTAIN those results long term. My results speak for themselves:• A telco center went from ZERO to 90,000 sales in six months.• A cable reseller increased their closing ratio by 13 points.• A credit union increased sales from below .5% to more than 1% of call volume. Contact me today for a free consultation, free – because I’m investing in you before I ask you to invest in me!_____________________________________________________________________Bob Davis | ☎ (678) 548-1775 | ✉ bob@robertcdavis.net | www.robertcdavis.net