Bob Redpath Email & Phone Number

Northampton, Ma, Us

• Implemented Agile methodologies into the product development team's processes, leading to an 89% increase in reliability for delivering and launching new digital products on time and within budget• Increased the Product Development Center's profitability by delivering projects, on average, 6% under budget, improved from a previous average of 9% over, by aiding the team in defining scope with clear acceptance criteria and adhering to project milestones• Created an easy-to-understand Product Brief that includes simplified pricing, sales details, and a full list of features for all products at the Product Development Center, helping the Sales team connect with potential clients more effectively• Built and maintained strong client relationships ensuring that their needs were met and their expectations exceeded• Foster a positive and collaborative work environment that encourages creativity, risk-taking, and growth• Mentored and managed a team of developers, a UX designer, and other project coordinators

• Successfully led a long-term project with an annual budget of $2-3 million to regularly improve and update a healthcare payer's contract management system for healthcare providers, which included ongoing custom developments and expanded system integrations• Assembled, trained, and managed 10 person Agile service delivery team to execute on project goals • Proactive stakeholder communication and active expectation management to align on success metrics• Fostered strong client and team relationships focusing on timely, efficient communication• Elicited business requirements and created robust solution design to drive development and manage risks • Served as solution technical product owner using behavior driven development framework• Created project knowledge base and training program to store current and historical information • Led continuous improvement initiatives which yielded in a 75% reduction of open support issues• Actively managed client journey through the annual sales process to build annual recurring revenue

• Lead technical implementation and data conversion projects to support multiple client implementations• Identified client business needs, documented solutions, and built consensus with all stakeholders• Customized implementation using .NET C#/VB, SQL queries & stored procedures, and native system tools • Database design, data ETL process and analysis including creating reports and user dashboards• Actively resolved support issues while proactively addressing technical debt when possible • Contributed to product roadmaps by providing concrete project use cases to core product team

• Partnered with Fortune 500 stakeholders to transform business needs into functional and non-functional IT requirements for enterprise technology initiatives• Led product management for a multinational conglomerate's website redesign using Sitecore Experience Platform• Facilitated communication between client's business stakeholders and development team, ensuring alignment of objectives• Analyzed and identified client business needs, facilitating consensus-building among all stakeholders• Maintained and refined Jira backlog, guiding Agile project team through software solution development, testing, and deployment processes• Integrated seamlessly with Agile project team to expedite software solution delivery• Crafted and delivered compelling presentations of project team's work to key stakeholders

• Led project requirements sessions to gather, analyze, and define project criterion, and produced detailed business requirements and system requirements documentation • Managed multiple project schedules and resources to achieve successful launch within budget • Identified and developed custom reports to allow analysis of required data elements• Constructed testing plans and script; performed application testing to confirm business objectives• Produced training plans and materials; deliver end-user training

JenningsRedpath design & development studio is a visionary company with the expertise to deliver high-end print and web media for small to medium non-profits and businesses.Provided simple, clean, and affordable websites, identities, and collateral materials with strict brand comprehension that ensures true success.• Designed, built, and implemented cost effective organizational technology solutions• Provided project management, technical support, and training for all clients• Envisioned, designed and produced fully responsive applications • Business development, including: marketing, sales, proposal writing, and account management

• Managed all implementation phases of Salesforce CMS migration, including business analysis, proposal development & vendor selection; delivered project within budget & timeframe• Updated organizational re‐branding & messaging to over 2 million annual site visitors• Improved constituent communication by creating online communication plan; effectively sent over 1.3 million emails via segmented campaigns to increase donations $100,000 annually• Collaborated with staff in formalizing job roles to create improved work process and reporting• Led team which built social media presence to over 6,000 monthly active Facebook users • Enhanced usage of Inspire online support community to win $5,000 partner challenge award• Spoke to affiliated organizations on social fundraising best practices and techniques• Created multiple advocacy & public education web sites for national and affiliated organizations