A healthcare technology company that provides an intelligent virtual care platform to hospitals.-Lead escalated customer meetings to ensure timely issue resolution and client satisfaction.-Build trusted relationships to drive product adoption, retention, and success.-Coordinate with cross-functional teams to resolve and implement solutions.-Maintain documentation to support follow-ups and performance monitoring.-Lead operational and monthly reviews to align with client goals and drive measurable outcomes.

An independent energy agency focused on providing energy procurement consultation.-Managed the MI Restaurant Association's energy purchasing program, doubling division revenue.-Integrated CRM systems to streamline client onboarding and engagement.-Led initiatives to drive revenue growth through client training and workflow optimization

Sr. Healthcare Representative – Urology & Respiratory Division (2007 – 2009) Professional Healthcare Representative 2 Neuroscience Division (2003 – 2007)Healthcare Rep. – Cardiovascular Division (1999 - 2003)-Educated healthcare providers on product applications and addressed inquiries.-Collaborated with internal teams to provide resources supporting patient outcomes.-Executed quarterly marketing initiatives for enhanced brand visibility.

A global leader in orthopedic medical devices for musculoskeletal conditions.-Assisted Orthopedic Surgeons with product selection and support during complex trauma surgeries.-Conducted hospital in-services on orthopedic trauma products to increase awareness and utilization.-Navigated the hospital procurement processes for successful system installations.