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Senior project manager, operations manager, and consultant with extensive payments industry experience with emphasis on centralized transaction processing, customer/client-facing servicing support and related systems development projects. Significant strengths include cross-organizational strategic planning and leadership, identification of core business controls and requirements, customer-facing interface requirements, managing complex projects within large operations, cost-effective use of technologies, executive management interfaces, and ensuring change through effective organizational communications. Past accomplishments emphasize: financial system controls and processing efficiency, regulatory compliance and controls, cross-organizational customer care, per-transaction expense reduction, creating and managing program office structures, project and process efficiencies, and associated staff recruitment and development.Specialties: Program Office managementStrategic and tactical project planningExecutivie management interfacesStaff developmentLiasion between business and technical stakeholders Leadership / Team mentor
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Senior Business Analyst, Visa, Inc, Global Client ToolsTalentburst Jun 2010 - Dec 2010• Developed Service Rationalization deliverables• Completed single inventory of services • Identified pre and post implementation deliverables • Developed content for new global site -
Senior Business Analyst, Visa, Inc, Member Program SupportTalentburst Apr 2009 - Sep 2009• Using completed analysis, determined strategy and resource needs• Developed strategy and business requirements • Assisted group’s Senior Business Leader as needed
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Senior Project Manager, Inovant Llc (Visa Usa) – Technology Project ManagementPartners In Business Systems Feb 2007 - Dec 2007Identify implementation and conversion controlsFacilitated business requirements and use case phases
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Business Analyst And Facilitator, Charles Schwab & Co.Partners In Business Systems Jan 2007 - Feb 2007Facilitated combined Technology and Operations management sessions Provided analytic and facilitation support to group of senior operations managers
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Senior Project Manager & Planner, Visa Usa – Information Services & SolutionsPartners In Business Systems 2005 - 2007Developed executive rationale and project strategy Developed draft policy and facilitated global regional representatives Developed draft materials for a new global policy Managed project to develop and implement an enterprise strategy
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Senior Program Office Manager, First Union Bank – Consumer LoansPartners In Business Systems 1999 - 2001Program manager responsible for distributed project management, management tracking and reporting.Created centralized consumer loan servicing program office Responsible for all customer-facing initiatives, project planning and project funding processes
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Business Liaison, Project Manager & Analyst, American ExpressPartners In Business Systems 1998 - 2000Lead Business Liaison on global technology projectFacilitated business partner scope refinements Developed requirements and designs Project manager consumer marketing group Completed organizational capability analysis
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Vice President & District ManagerWells Fargo Bank Nov 1995 - Nov 1997Organized, staffed, and managed a central project management program office supporting operating districts within the consumer-checking group. Developed integration strategy for combining four distinct back-office and customer-facing operations as part of major bank merger. Combined four photo retrieval operations into single site. Completed facilities build-out, centralization of 1+ million roll microfilm library, and grew staff for 24/7 operations to meet merged bank demand of 35,000 images per day. Implemented technology solution to convert filmed records to image files for distribution of images to customer service channels throughout 14-state territory. -
Data Center And Check Operations ManagerWestern Corporate Federal Credit Union (Westcorp) 1994 - 1995Managed end-to-end check processing and data center operations providing outsourced processing for Northern California credit unions. Processed member on-us checks, created and uploaded demand account data, returned checks per instruction and provided proof of deposit encoding and forwarding of credit union member deposits. Implemented processing capabilities to support credit union’s transition to a single-point-of-contact customer service function allowing customer representatives access to original documents and ad hoc research of transactions processed by data center. Sponsored business recovery scenarios as part of managing and maintaining the San Leandro, CA site as a fully synchronized alternate data center. -
Assistant Vice President And ManagerWells Fargo & Company 1990 - 1994Managed dual-location check exception processing operations engaged in centralized processing of returned deposited checks and single-point-of-contact for customer service channels. mplemented a customer support capability used by branch Customer Service Managers and 24-hour telephone banking representatives to facilitate streamlined transaction research and policy clarification/administration. Leveraged exception-process data to develop desktop processes for identifying and communicating high-risk transactions to centralized risk area. Further assisted in design of loss prevention rules-based programs and teller system-risk screening criteria. Implemented new product/service expediting collections of first time returned checks with emphasis on customer convenience and increased transaction fee revenue.
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Frequently Asked Questions about Bob Schuh
What is Bob Schuh's role at the current company?
Bob Schuh's current role is Sr Project Manager at Visa.
What is Bob Schuh's email address?
Bob Schuh's email address is bo****@****rst.com
What is Bob Schuh's direct phone number?
Bob Schuh's direct phone number is +162369*****
What skills is Bob Schuh known for?
Bob Schuh has skills like Project Management, Program Management, Business Analysis, Project Planning, Pmo, Strategic Planning, Business Process Improvement, Leadership, Business Requirements, Project Portfolio Management, Requirements Analysis, Requirements Gathering.
Not the Bob Schuh you were looking for?
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2gmail.com, troydm.com
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6hotmail.com, careervillage.org, cengagelearning.com, aol.com, cengage.com, cengage.com
1 +185877XXXXX
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Bob Schuh
Regional Sales Manager Stella-Jones Corporation, Eloy, Az Division. ★ Railroad Ties ★ Utility Poles ★ Treated TimbersGreater Tucson Area2pacificwood.com, stella-jones.com1 +152046XXXXX
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2yahoo.com, com.com
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