Bob Vanderploeg Email & Phone Number

Delton, MI, US

• Develop and implement procedures to optimize growth at 29 facilities across 9 states
• Hire, train, manage, and develop property managers to ensure optimal customer experience is achieved

• Optimize the operational strategy for over 190 facilities in 32 markets across 18 states totaling over 7 million rentable square feet.
• Cultivate an effective front line leadership team and support them in developing their direct reports to drive a high performance culture.
• Enhanced operational efficiencies by standardizing policies and procedures through the implementation of a formal Field Operations Manual.

Oversee the communication and administration functions of the day-to-day operations of the Company.

Dekalb, IL

Manage, maintain, and support the reliability of the systems, equipment, properties and assets in eleven separate storage facilities.

Dekalb, IL

• Manage positive customer relationships to ensure prospective and repeat customers
• Negotiate sales pricing on large service requests
• Effectively implemented and developed textbook buyback program procedures for a successful repurchase program
• In charge of all staffing responsibilities including interviewing, hiring, and training new employees on policies and procedures
• Responsible for all P&L transactions including payroll, bank deposits, expenses, and supply orders

Dekalb, IL

• Transitioned paper-based management system to web-based system for five separate storage facilities entailing over 1500 units
• Implementation of web-based management system increased profitability 7-10% year over year facilitating the sale of the facilities to a national storage company
• Created and actualized new storage facility management system procedures
• Coordinated and managed ongoing maintenance and refurbishment projects with various subcontractors
• Negotiated payment plans with delinquent storage tenants
• Managed yearly storage auction process while following strict legal requirements