• Develop and implement procedures to optimize growth at 29 facilities across 9 states• Hire, train, manage, and develop property managers to ensure optimal customer experience is achieved

• Optimize the operational strategy for over 190 facilities in 32 markets across 18 states totaling over 7 million rentable square feet.• Cultivate an effective front line leadership team and support them in developing their direct reports to drive a high performance culture.• Enhanced operational efficiencies by standardizing policies and procedures through the implementation of a formal Field Operations Manual.

Oversee the communication and administration functions of the day-to-day operations of the Company.

Manage, maintain, and support the reliability of the systems, equipment, properties and assets in eleven separate storage facilities.

• Manage positive customer relationships to ensure prospective and repeat customers• Negotiate sales pricing on large service requests• Effectively implemented and developed textbook buyback program procedures for a successful repurchase program• In charge of all staffing responsibilities including interviewing, hiring, and training new employees on policies and procedures• Responsible for all P&L transactions including payroll, bank deposits, expenses, and supply orders

• Transitioned paper-based management system to web-based system for five separate storage facilities entailing over 1500 units• Implementation of web-based management system increased profitability 7-10% year over year facilitating the sale of the facilities to a national storage company• Created and actualized new storage facility management system procedures• Coordinated and managed ongoing maintenance and refurbishment projects with various subcontractors• Negotiated payment plans with delinquent storage tenants• Managed yearly storage auction process while following strict legal requirements• Successfully implemented new truck rental program