Robert Workman Email & Phone Number

Devon, England, United Kingdom

Hayes, Middx

Ensured that the Information Services environment used by the business effectively satisfied the business requirements. Qualified as a Lean 6Sigma Greenbelt in 2012.Primary Achievements:1. Lead the IS team involved in getting the business case (cost £2m) to improve the sales forecasting process approved, which was based on: - Detailed process analysis.

Defined the requirements for a contracts management system to support the content lifecycle business processes.Found the solution and liaised with the solution vendor to plan the initial implememtation of the application.

Managing the upgrade to Vodafone UK's content settlement system and related business processes. Co-ordinating activities across multiple suppliers (including Amdocs and EDS) and internal departments within Vodafone (including UK IT, Group Operations, Tariff Management, Marketing and Finance).

Responsbile for managing Vodafone UK's utilisation of the content billing system provided by Vodafone Group.Ensuring that the system meets the marketing expectations and the operational needs of Vodafone UK. Including advising marketing on how to use the billing system to help launch new products, including Vodafone Mobile Internet.Supporting customer.

The position involved - setting product strategy, generating sales collateral, training sales, managing pre-sales support. I managed the Product Marketing team (based in Moscow) and liaised with the R&D team for Protek's CCB products, also based in Moscow.Managing the development of the specifications for a new strategic billing system with the product.

My responsibilities included: - Managing the development of Protek's Telecom Billing solutions - Maintaining sales materials and supporting the sales team. - Documenting customer's specific requirements and showing them how Protek's solutions satisfied their needs.

The position involved preparing sales and marketing campaigns and mapping KPMG's solution offerings against the needs of their target markets across Europe.

Responsible for the mediation and provisioning product offerings within the ICL Telecommunications division of ICL. Pre-sales support for mediation, provisioning and proposing solution architectures (complete B/OSS) for mobile and fixed line service providers. This involved writing (or editing) a series of white papers covering next generation services.I.

UK, Washington DC, Paris & Brussels

The position I held before leaving Global One encompassed - liaison between corporate IS and all Global One's European subsidiaries, promoting corporate policy (e.g. Y2K), problem resolution and assisting subsidiaries with their IT strategy. Prior to this role I managed the implementation of Oracle Financials in 9 countries and the development of Global.

Retired, Old Age

Education record

Managing teams and dealing with Difficult people

Green Belt, Lean Six Sigma, Pass

Lean 6Sigma Greenbelt involves part time study, running a process improvement project and passing a written examination. I improved the.

Fcca, Finance And Accounting

Studied part-time while employed by Plessey Telecommunicatioons Research Limited - passed final examinations at first attempt.