Boby John Email & Phone Number

United States

Work with StartEngin.

United States

Greater New York City Area

United States

• Played key role in re-engineering Support Center to improve responsiveness and customer satisfaction.• Established best practices in Server and Network support and trained technical staff.• Authored Service Level Agreement for internal/external customers for user/security administration.• Initiated Shift Turnover report to continue customer communications for unresolved issues.• Selected to create new procedures to improve department productivity and train new team… Show more • Played key role in re-engineering Support Center to improve responsiveness and customer satisfaction.• Established best practices in Server and Network support and trained technical staff.• Authored Service Level Agreement for internal/external customers for user/security administration.• Initiated Shift Turnover report to continue customer communications for unresolved issues.• Selected to create new procedures to improve department productivity and train new team members.• Diagnosed and resolved hardware/software connectivity issues. Resolved improperly configured settings.• Supported clients • Support and oversee complex STP(Straight Thru Processing), proprietary trading software and ECN’S Show less

Greater New York City Area

Los Angeles Metropolitan Area

Worked with StartEngin• Troubleshot problems related to network connectivity, software applications and hardware• Solved computer software and hardware related problems of the company• Created instruction courses and digitize programs to allow subscribers for internet access• Reviewed daily Online Testing of product. Web design and development.• Assisted in raising capital and funding from Angel investors and Venture capitalists.• Assisted users with policies and… Show more Worked with StartEngin• Troubleshot problems related to network connectivity, software applications and hardware• Solved computer software and hardware related problems of the company• Created instruction courses and digitize programs to allow subscribers for internet access• Reviewed daily Online Testing of product. Web design and development.• Assisted in raising capital and funding from Angel investors and Venture capitalists.• Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voice mail. Show less

• Responsible for end user support requests, logging issues into ticketing software, and assisting end users or escalating problems to relevant team members, as needed.• Identify recurring problems and work toward root cause analysis with proactive preventative solutions.• Assist office and warehouse personnel with issues regarding PC hardware and software, modems, phones, printers, copy machines, fax machines, RF scanners and various other equipment.• Troubleshooting problems with… Show more • Responsible for end user support requests, logging issues into ticketing software, and assisting end users or escalating problems to relevant team members, as needed.• Identify recurring problems and work toward root cause analysis with proactive preventative solutions.• Assist office and warehouse personnel with issues regarding PC hardware and software, modems, phones, printers, copy machines, fax machines, RF scanners and various other equipment.• Troubleshooting problems with Windows based and some Apple laptop and devices, custom applications, email, network and peripheral equipment.• Clearly document customer issue history and issue resolution for call tracking, reporting, and knowledge base creation.• Structuring daily sales goals and strategy with sales team.• Achieved Monthly Sales Targets.• Market analysis and analysis of competitor’s situation.• Attended & Delivered high quality customer service• Account management and developed relationships with new and existing clients• On job floor training to the new sales associates Show less

Information Systems

Information Technology