• Key initiator of new business development targeting medium to large sized accounts for strategic penetration selling Loyalty solution. • Independently consulting with mid to senior-level executives and other representatives to generate product, program and consulting sales.• Diagnosing and assessing client needs; coordinating with Customer Support Department for the design and implementation of the Loyalty solution.• Presenting individual client consultations in context with… Show more • Key initiator of new business development targeting medium to large sized accounts for strategic penetration selling Loyalty solution. • Independently consulting with mid to senior-level executives and other representatives to generate product, program and consulting sales.• Diagnosing and assessing client needs; coordinating with Customer Support Department for the design and implementation of the Loyalty solution.• Presenting individual client consultations in context with overall intervention strategy as needed.Attracting key decision makers within medium to large sized organizations through region-hosted marketing events.• Playing an integral role in new business pitches and customer acquisition. • Responsible for the effective onboarding of new merchants and expanding the user base of the consumer application from a B2C front as well.• Install configured devices such as tablets and Bluetooth devices (by IT Department) at clients site and provide training to the manager and all staff about the functionalities of the loyalty system, the benefits, and the technical knowhow.• Measure the effectiveness of the promotions / rewards and suggest better effective promotion programs through the Loyalty program and social media networks• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Provide prompt and accurate feedback to customers and the management• Ensure proper recording and closure of all issues and document knowledge in the form of knowledge base tech notes and articles• Managed over 70+ Brands and 550+ outlets all over Dubai and other Emirates, e.g Sharjah, Abu Dhabi and Al Ain including International brands.• Knowledge about the business of various industries such as Salons and Spa, Restaurant chains, Retail stores and the likes.• Participated as exhibitor in the recent Seamless Middle East 2017 in Dubai International World Trade Center. Show less