Boby Popa Email & Phone Number

Luxembourg, Luxembourg

Maastricht, Limburg, Netherlands

My responsibilities include:- Acting as a liaison between business and Network Operation Center & Field supporting groups.- Leading processes improvement negotiations with impacted stakeholders.- Identifying improvement opportunities and setting the framework to implement corrective measures- Listening & understanding the need of the partners, challenging a solution and sustaining the business cases in front of the management team.- Building long-term relationships among… Show more My responsibilities include:- Acting as a liaison between business and Network Operation Center & Field supporting groups.- Leading processes improvement negotiations with impacted stakeholders.- Identifying improvement opportunities and setting the framework to implement corrective measures- Listening & understanding the need of the partners, challenging a solution and sustaining the business cases in front of the management team.- Building long-term relationships among internal customers and the multi-location support teams- Monitoring the operational costs of supporting groups and mitigating risks in case of deviations from the budged.- Analyzing if the feedback loop is present for the- Implementation and adherence to ITIL guidelines around the OPS organization.- Coaching colleagues on how to build strong cases before addressing them to the right entity.- Creating an ecosystem where partners and colleagues can open up and share all their concerns, ideas, struggles, blocking points.- Developing and implementing specific KPIs to measure the quality level of services provided.- Exploring the automation capabilities and opportunities, finding resources and building teams to deliver the best products.- Being in charge of coordination, managing and implementation of transition projects from the moment of project plan development and business case approval up to deployment to live operations in SSC, with a focus on stakeholder management- Being an advocate for my partners when issues arise. Show less

Bucharest, Romania

My responsibilities included:- Direct leading multiple teams consisting of 15 up to 40 people.- Managing day-to-day operational service delivery- Organizing daily activities; establishing priorities and assigning tasks for team members.- Implementing new procedures and processes to ensure high quality standards for networkfunctionality.- Setting objectives, giving feedback, coaching and evaluation.- Ensuring that the team stays up-to-date with state-of-the-art… Show more My responsibilities included:- Direct leading multiple teams consisting of 15 up to 40 people.- Managing day-to-day operational service delivery- Organizing daily activities; establishing priorities and assigning tasks for team members.- Implementing new procedures and processes to ensure high quality standards for networkfunctionality.- Setting objectives, giving feedback, coaching and evaluation.- Ensuring that the team stays up-to-date with state-of-the-art networking & security conceptsand technologies.- Managing relationship with internal customers and driving continual service improvementthrough working with all relevant Vodafone teams.- Acting as point of contact for internal or customer escalations.- Ensuring the correct and timely notification of technical incidents to all Vodafone stakeholders.- Helping team members to solve or hierarchically escalate difficult disturbances.- Providing recommendations regarding technical and soft skills development of team members.- Active involvement in Group Network Operations projects during all phases: project plan,implementation, operation & continual service improvement.- Responsibility for recruiting shifts scheduling, payroll & training team members, networkoperating model consolidation.- Implementing and monitoring of workplace health &safety regulation. Show less

Bucharest, Romania

My responsibilities included:- Ensuring the prompt recovery of the service, by allocating and coordinating the properresources from 1st Line, 2nd Line, Field Service, vendor and other external teams;- Acting as a focal point for the top management during the Incident Management process byensuring adherence to procedures, adequate information flow, and the necessary escalations;- Ensuring an appropriate level of process knowledge related to Incident Management… Show more My responsibilities included:- Ensuring the prompt recovery of the service, by allocating and coordinating the properresources from 1st Line, 2nd Line, Field Service, vendor and other external teams;- Acting as a focal point for the top management during the Incident Management process byensuring adherence to procedures, adequate information flow, and the necessary escalations;- Ensuring an appropriate level of process knowledge related to Incident Management withininvolved teams;- Organizing service recovery activities; make the necessary follow-up and escalations forincident solving;- Acting to minimize the impact of network incidents on the business, assigning the rightcompetencies in order to identify the incident root cause and to fix the issue or to apply thenecessary workaround for service recovery;- Managing proper communications with international customers; acting as a high responsiveinterface ensuring that customers are kept fully informed with respect to incident evolution;- Gathering the relevant information in order to prepare accurate reports about networkincidents;- Organizing service improvement plans and follow-up the progress until accomplishment, keepregular meetings with entities involved in the Incident Management process: internal operationsteams, third party suppliers and customers;- Making recommendations for systems, procedures and processes optimization. Show less

Pipera

- My responsibilities included:- Ensuring the 24/7 operation of the Vodafone Italy radio access network using specificmonitoring and management applications.- Investigating both common and critical alarms on the Vodafone Italy equipment, combined withproactive troubleshooting;- Dispatching field engineers and contractors for the resolution of events, while observing the KPIobjectives agreed upon;- Strongly and thoroughly collaborating with Italian second-level… Show more - My responsibilities included:- Ensuring the 24/7 operation of the Vodafone Italy radio access network using specificmonitoring and management applications.- Investigating both common and critical alarms on the Vodafone Italy equipment, combined withproactive troubleshooting;- Dispatching field engineers and contractors for the resolution of events, while observing the KPIobjectives agreed upon;- Strongly and thoroughly collaborating with Italian second-level support engineers andRomanian supporting groups;- Developing of new procedures that cover usual and special situations for the entire team.- Responsible for knowledge sharing for the new team members; Show less

Bucharest, Romania

My responsibilities included:- Ensuring the 24/7 operation of the Credit Europe Bank network infrastructure; implying remoteand on-call support;- Configuring, installing and maintaining the network equipment (switches, routers, firewalls, VoIPphones), as well as the network itself;- Listening to business needs and adapting the network infrastructure to support the newrequirements.- Holding workshops with equipment providers to assess the business needs versus the… Show more My responsibilities included:- Ensuring the 24/7 operation of the Credit Europe Bank network infrastructure; implying remoteand on-call support;- Configuring, installing and maintaining the network equipment (switches, routers, firewalls, VoIPphones), as well as the network itself;- Listening to business needs and adapting the network infrastructure to support the newrequirements.- Holding workshops with equipment providers to assess the business needs versus the marketoptions.- Maintaining a good relationship with the service providers. Show less

Bucharest, Romania

My responsibilities included:- Configuring, administrating, maintaining and troubleshooting the POS (point of sales) systemsand ATMs;- Coordinating the field team responsible to install the above mentioned systems;- Maintaining a good relationship with the service providers, in order to solve the hardware andsoftware issues with minimum impact on customers.- Elaborating daily and weekly reports capturing the activity carried out over a certain period.

Bachelor Of Engineering - Be, Computer Systems Networking And Telecommunications

Bachelor Of Science (Bs), Computer Systems Networking And Telecommunications

Mathematics, Informatics, Physics