Brian Bode Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

* System Engineer, Network Admin, and System Admin for more than 30 SMB to enterprise clients.* Troubleshoots, designs, and improves network and server infrastructure* Developed Security Testing subnet to assess client vulnerabilities without damaging production systems.* Developed security guidelines for HIPPA, PCS, and other compliance guidelines.* Developed methods to test up to 90 clients' network vulnerabilities at the same time.* Data recovery from encrypted files.* Data Recovery from deleted drives.

* Manages a team of 17 Tier II Technicians as direct reports* Operates the remote support platform with up to 300 agents active at one time including coaching, training, handling client escalations.* Manages, troubleshoots and mitigates system outages.* Served on a team that reviewed and updated Scope of Work for remote operations.* Serves as analyst for remote support team of 100 agents.* Improved function of remote work group while growing from 160 agents to 1400.* Leads a team among top 10% of the channel most quarters in productivity, quality of repair work and client satisfaction.

Management Information Systems, General

Computer And Information Systems Security/Information Assurance

Computer Hardware Engineering