• Providing technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.• Researching and troubleshooting customer problems and inquiries.• Updating and working assigned cases in a timely manner.• Maintaining strong customer rapport and excellent, timely communication.

• Acted as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities;• Guided Sales and implemented optimal catalogue structure;• Provided consultancy on product offering and pricing;• Performed triage on issues and redirected to appropriate teams;• Driven Catalogue set-up & maintenance in line with Sales and Customer requirements;• Managed offering, pricing update and coordination across regions;

• Answered incoming calls, logged all customer questions and issues accurately and efficiently into ticketing system;• Troubleshooted hardware (Laptops, Workstations, Desktops, Denso devices), software (Windows tools, Citrix, Office 365, SAP) and some network related issues (Routers, Network and Sharing Center tool within Windows);• Provided restorative or maintenance actions to resolve end-user issues;• Actively communicated with other teams in order to solve incoming issues.

• Performed detailed testing on software applications for Apple Devices• Tested and debugged games software including gameplay, game menus, on various configurations;• Assured quality in a game and found as many flaws as possible before it goes public• Eye for details, capacity to stay on course, as well as the intuition as to when to veer off the lanned track, following a hunch to trap a new bug;