Bogdan Dan Email & Phone Number

Budapest, HU

Budapest, Hungary

As a System Administrator, I am responsible for managing and maintaining the infrastructure that powers servers, networks, domains, and updates, ensuring seamless operations and robust performance in a dynamic IT environment. My role combines technical expertise with proactive planning to deliver secure, reliable, and scalable systems that meet.

Budapest, Hungary

In my role as a Requirement Specialist - Senior Technical Documentation Specialist, I am responsible for capturing, analyzing, and translating business requirements into detailed and precise technical documentation. I work closely with stakeholders, business analysts, and development teams to ensure technical specifications align with business objectives.

• Ownership of the Pitcher product documentation in collaboration with product teams
• Ensure user-friendliness of product documentation (i.e. combination of standard documentation, interactives, and video snippets)
• Partner enablement documentation for agencies and system integrators
• Support project related documentation requests
• Research, propose, and implement customer-specific documentation solutions
• Pro-actively initiate improvements in documentation

Budapest

• Manage the Change Management Life Cycle to a successful completion
• Liaise and co-ordinate the resources required to implement a successful change to the customer environment
• Chair, facilitate and obtain approval for changes via CAB and ECAB Meetings and produce a CAB agenda
• Manage the customer and operational group weekly meetings
• Ensure customer approval is obtained and technical peer reviews are completed successfully and approval given to the Change Manager
• Deliver monthly statistical reporting to senior management

• Own the Steady State Knowledge Management Process (all delivery teams), releasing the Service Managers and the team leads to focus on the actual delivery - SPOC for the customer on Knowledge Management matters
• Manage account’s knowledge and identify areas where the required technical or procedural knowledge is missing
• Build knowledge content, coordinate knowledge changes and implement the changes for all delivery teams (process and technical knowledge)
• Review ticket history to identify opportunities of improvement
• Organize customer workshops to do periodic knowledge reviews and assure that any resulting changes are implemented
• Responsible for maintaining training curriculum up-to-date and for building new modules when required or by coordinating such to be built by the trainers

Budapest

• ImageNow (ECM) product suite administration worldwide
• Converting paper-based business process to an electronic document-based process
• Workflow and Business Analysis software
• Data classification& extraction from paper based documents with Brainware IntelliCapture
• Using Kofax VRS to improve captured image quality
• Configuring/troubleshooting customer product environments on Windows Server 2008 and on Linux based OS systems

Budapest

Team managementReport creationCustomer trainingsFirst Level Agents trainingCustomer visitsAgent SchedulingManagement reportingCustomer updates

Budapest

• Resolved calls and tickets escalated to Second Level which were outstanding issues not solved by the Level 1.
• Dispatched incoming calls from engineers for technical on site assistance.
• Escalated issues to appropriate individuals based on established Business guidelines and procedures.
• Communicated effectively and professionally with clients, contractors, teammates and others; could tactfully and calmly handle difficult situations with proper time resolution.
• Trained new technicians based on established installation processes and procedures.
• Created articles about technical processes in Italian and English which have been uploaded to the SharePoint for common usage and company benefit.

Budapest

• Provided Level1 helpdesk support and resolve problems to the end user’s satisfaction via phone or mail.
• Monitored and responded quickly and effectively to incidents and requests received through the IT helpdesk.
• Processed intense network troubleshooting and remote tools.
• Modified configurations, utilities, software default settings for the local workstation.
• Monitored Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Utilized and maintained the Helpdesk tracking software with excellent customer satisfaction.

Milano

As the IT Support Manager, I led a dedicated team responsible for delivering top-tier technical support and IT solutions to both customers and internal staff. My role focused on overseeing the building and optimization of custom computer systems to meet client specifications, ensuring peak performance and stability. I also handled complex customer support.

Sibiu, Romania

Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.