· Deliver web-based, email and phone product professional services (English language)· Perform scheduled tasks and regular server and cloud administration tasks· Handle support issues, whenever raised by customers· Write educative articles related to various issues or product features· Report on the performance of the software on the customer installation· Provide feedback and reporting to management regarding overall software quality· Report documentation issues· Report on software experience to Product Management

· Responding to support cases opened by customers.· Administration and setup of Windows and Unix systems.· Oracle operations, management and troubleshooting in Exadata environments.· Network and VPN troubleshooting. · Providing patches, corrections, enhancements to customers.· RCA documentation, knowledge base updates.

· Integration, delivery, maintenance and upgrades of eServGlobal solutions with mobile operators in Middle East, South America, North America, Europe.· IVR deployment and configuration in mobile and fixed networks.· Solaris SPARC/x86 and Linux x86 platforms deployment, installation and configuration.· Oracle Database Server installation and configuration.· Storage preparation and deployment (Sun Volume Manager, Sun StorageTek).· Connection to 3rd party systems for billing, reporting, monitoring.· Testing (alpha/beta testing, system integration testing, user acceptance testing).· Creation and updates of support/project documentation, technical procedures and operation guides.· Training delivery for L1/L2 support and operation teams.

· Integration, delivery, maintenance and upgrades of eServGlobal solutions with mobile operators in Middle East, South America, North America, Europe. · Intelligent Network project work for prepaid and postpaid platforms based on eServGlobal solutions.· IVR deployment and configuration in mobile and fixed networks.· Solaris and Linux platforms configuration.· Connection to 3rd party systems for billing, reporting, monitoring.· Testing (alpha/beta testing, system integration testing, user acceptance testing). · Creation and updates of support/project documentation, technical procedures and operation guides.· Training delivery for L1/L2 support and operation teams.

⋅ Configuration and deployment of Linux-based servers (video rendering farms, file servers, web servers, e-mail servers, firewalls).⋅ Network design, implementation, configuration and maintenance for small and medium offices.⋅ Technical support for Windows and Mac OS X users.⋅ IT Manager at TIFF 2007 (Transilvania International Film Festival).

⋅ Embedded programming on Atmel integrated circuits.⋅ Design and implementation of automated control equipment (HVAC, monitoring and alarm systems).⋅ Design and production of circuit boards with CNC milling equipment.⋅ Data logging and analysis of various industrial processes.

⋅ Management of the company web hosting department, including system management and development of custom web applications using LAMP for internal use and customers.⋅ Configuration and deployment of Linux-based servers for customers and internal company usage.⋅ Monitoring system and network performance.